hand replayer does not appear!!
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  1. #1
    Junior Member
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    Exclamation hand replayer does not appear!!

    Hi!

    The hand replayer does not work. When I double click or right click "replay hand" nothing happens..

    Windows Vista
    COMODO Firewall
    avast! Antivirus

    I tried it also with switched off firewall and antivirus...

    screen resolution: 1280x800

    Thanks for your assistance!

  2. #2
    HM Support netsrak's Avatar
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    1. close HM
    2. create a backup copy of the file config\holdemmanager.config
    3. open the original file in a texteditor like notepad
    4. delete the 2 lines with the following settings:
    setting name="ReplayerSettings" ...
    and
    setting name="ReplayerSkinToUse....
    5. save and exit
    6. restart HM. The lines in the config file will be recreated.
    7. Test the replayer again. If it still doesn't work you need to reinstall HM with a fresh configuration.

  3. #3
    Junior Member
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    Hi netsrak

    Thanks for your advice!

    I followed the instructions and nothing changed. The hand replayer is still not working..

    What is meant with "reinstall with fresh configuration"?

  4. #4
    Junior Member
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    Jul 2008
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    Hi,

    I have the same problem.

    I tried to uninstall & reinstall but it didn't work.

    Quote Originally Posted by netsrak View Post
    2. create a backup copy of the file config\holdemmanager.config
    Where/how do I find this file ?

    Thanks for helping.

  5. #5
    Junior Member
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    Default

    Also having this problem. Using Vista/Comodo/Avira. I followed the steps posted and still didnt work. I uninstalled and reinstalled and nothing seems to be happening when i right click or double click replay the hands.

  6. #6
    HM Support netsrak's Avatar
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    Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer session.

  7. #7
    Junior Member
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    Default Fixed the problem!

    Uninstalling COMODO Firewall solved the problem!!

  8. #8
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    Oct 2010
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    Default

    I'm currently having the same problem. I go to click hand replayer and nothing happens. None of these solutions have worked. Please help this is very frustrating.

  9. #9
    HM Support Patvs's Avatar
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    Default

    Which Operating System, Firewall, and Anti-Virus are you using?

    Please update to the latest beta -
    http://www.holdemmanager.com/downloa...nager_Beta.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  10. #10
    Junior Member
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    Quote Originally Posted by lrdthoms View Post
    I'm currently having the same problem. I go to click hand replayer and nothing happens. None of these solutions have worked. Please help this is very frustrating.
    +1 i think it started after a windows upgrade.. (windows 7 here with UAC disabled) i dont know what else i can do..

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