Microgaming Scan Crashing
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  1. #1
    Junior Member
    Join Date
    Jun 2009
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    2

    Default Microgaming Scan Crashing

    Having trouble with Stan James on microgaming. As soon as I hit scan tables the holdem manager crashes.

    This problem does not happen with Ladbrokes.

    Help?

  2. #2
    Junior Member
    Join Date
    Oct 2011
    Posts
    2

    Default

    I have this same problem with Stan James, any solution?

    Scanner is working in nordicbet.

  3. #3
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
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    33,523

    Default

    Which Operating System, Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin"from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

    Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily

    Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  4. #4
    Junior Member
    Join Date
    Oct 2011
    Posts
    2

    Default

    Windows Xp SP 3
    Fsecure 9.1 FW+AW

    Already tried to set the exceptions to those files to windows and Fsecure firewalls, and installed .NET 3.5 SP1. Drivers are up to date.

    Table scanner is still crashing though.

  5. #5
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Contact
    ICQ: 86080479
    AIM: MrSnoodSpadeEye
    MSN: spadeit@hotmail.de
    or
    Skype: mr_snood
    for a teamviewer session.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  6. #6
    Moderator ScannerSupport's Avatar
    Join Date
    Sep 2009
    Posts
    1,401

    Default

    Thanks.
    We will add the support for Stan James Poker with the next scanner update.

  7. #7

    Default

    I'm using TableScanner on Unibet. After their update from today you cannot change lobb view anymore. With new lobby HM freezes every time I hit "Join" table in TableScanner. Since the waiting list will pop up every time after closing it seems that TableScanner is trying to join the table endlessly and therefore freezes.
    This problem occurred before but wasn't important since you could change lobby view at Unibet and everything worked fine with this.

    HM: 1.12.05
    Vista as administrator

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