hud not working table manager not working
my hud and my table manager will not turn on.
i have tried recreating a new database, i followed the FAQ and tried those tips. i turned off firewall and made sure UAC was off. still no luck
the hands are importing i can see how my session went but the hud/table manager will not turn on.
help!
* Please try updating to the latest version 1.11.05 Beta http://www.holdemmanager.com/downloa...11.05_Beta.exe
* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.
* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work
I did this all already.Originally Posted by netsrak
1. What version of Holdem Manager are you using?I did this all already.
I am using latest beta version
2. What poker site are you playing on and does the problem occur on more than one site?
Pokerstars
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
NL cash and sngs mtt
4. Have you clicked on the Start Auto Import button?
yes
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
my HEM has been working for over a year I dont know what suddenly made table manager stop running when i click import
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
Yes, my HEM still imports the hands and I can see the hh and session review after. I just cannot get the table manager to work and the HUD
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
I am sure they are importing
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database
They are in the database, however the table manager is not starting.
9. Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD
table manager doesn't work
10. If you open the hand history files, are they written in English?
Yes
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.
I have attached my config
Does it work if you start hmhud.exe manually via double click?
You have 2 stars auto-import folders configured - please delete one of them.
Does it work if you remove all other auto-import folders?
answered ^^
I also did both of these
Which Operating System, Firewall, and Anti-Virus are you using?
Add exceptions to the windows firewall for hmhud.exe and holdemmanager.exe, even if it is off.
(turn it back on, just to add those files as exceptions)
Manually run a Windows Update--> install every .net framework update, make sure you're using the latest Windows Service Pack.
Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.
If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
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