HUD not showing on 888 poker after software update
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  1. #1
    Junior Member
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    Default HUD not showing on 888 poker after software update

    Need help with a problem that emerged yesterday after 888 poker software update. The active session is logged, I see the number of hands I've played, the money won or lost, but the HUDs won't show at the tables.

    What do I do?

  2. #2
    HM Support sideshow's Avatar
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    Hi,

    This is a known issue and it has been documented in detail and sent to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

    The previously assigned internal ticket # on this issue is HM-5936. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

    Please email hm2support@holdemmanager.com and but in the subject line "Notify Me When HM-5936 is resolved and we will add your email to the ticket number.

    Thanks
    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  3. #3
    Junior Member
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    Thank you!

  4. #4
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    Quote Originally Posted by mtchudin View Post
    Thank you!
    is this fixed yet? mine is doin the same thing

  5. #5
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    Nope, still waiting

  6. #6
    Former HM Support DogNamedBluff's Avatar
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    Quote Originally Posted by frankpark9 View Post
    is this fixed yet? mine is doin the same thing
    I have added your email address to the ticket. You will be notified when there is a resolution.

  7. #7
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    Quote Originally Posted by DogNamedBluff View Post
    I have added your email address to the ticket. You will be notified when there is a resolution.
    ok thanks. i have a few friends who have 888 also but the update didnt affect them. their hud works fine. can you tell me why it only affects some of us?

  8. #8
    HM Support Patvs's Avatar
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    Are they playing a different gametype on 888?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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