Need help with a problem that emerged yesterday after 888 poker software update. The active session is logged, I see the number of hands I've played, the money won or lost, but the HUDs won't show at the tables.
What do I do?
Need help with a problem that emerged yesterday after 888 poker software update. The active session is logged, I see the number of hands I've played, the money won or lost, but the HUDs won't show at the tables.
What do I do?
Hi,
This is a known issue and it has been documented in detail and sent to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.
The previously assigned internal ticket # on this issue is HM-5936. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.
Please email hm2support@holdemmanager.com and but in the subject line "Notify Me When HM-5936 is resolved and we will add your email to the ticket number.
Thanks
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Thank you!
Nope, still waiting
Are they playing a different gametype on 888?
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If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here