6-Max Hyper payouts are wrong
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  1. #1
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    Default 6-Max Hyper payouts are wrong

    For the 6-max hyper turbo sngs on Pokerstars the payout is incorrect for the $88. 1st place is set for $215.70 when it should be $215 and 3rd place is set for $86.28 when it should be 87.68. Also other payouts are incorrect. 1st place for $220 6-max hyper is $539.25 when it should be $530.

  2. #2
    HM Support netsrak's Avatar
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    HM 1.11.04?

    Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem

  3. #3
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    Actually it was 1.11.03. I now have 1.11.04.

    email sent.

  4. #4
    HM Support Patvs's Avatar
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    update to http://www.holdemmanager.com/downloa...11.05_Beta.exe

    Reimport the hands into a NEW database--> if the payouts still are wrong--> email us the handhistories.. + what the payouts should be.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
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    I only see one error now. It is in the $153 hyper turbo 9 man sng. The first place payout is set for $300 when it should be $1,050.

  6. #6
    HM Support netsrak's Avatar
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    Please send us hands for this tourney type

  7. #7
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    email has been sent.

  8. #8
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    Quote Originally Posted by Patvs View Post
    update to http://www.holdemmanager.com/downloa...11.05_Beta.exe

    Reimport the hands into a NEW database--> if the payouts still are wrong--> email us the handhistories.. + what the payouts should be.
    When will you fix HEM so that one doesn't need this operation of importing hands into a new database?

    There is absolutely no sense in making software like you do now. That is, all sorts of bugs force one to re-import all gaming history to get a working database. It is simply braindead.

    So, when will you fix this problem?

  9. #9
    HM Support Patvs's Avatar
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    Once hands are wrongly imported:
    as the wrong limit, the wrong "type" of tourney, as SPEED (instead of normal) as FL instead of NLH, with the wrong payout, etc-->
    either DELETE the hands/results--> and reimport them.

    Or start a new database--> and reimport them.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  10. #10
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    Does this answer mean that you refuse to do a "fix incorrect tournament information" feature to HEM?

    Do you have any idea how much work it is to locate the hand histories that are affected by your bugs?

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