Adding NoteCaddy Premium to HEM2
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  1. #1
    Junior Member
    Join Date
    Aug 2012

    Post Adding NoteCaddy Premium to HEM2

    So, I just bought a copy of NoteCaddy premium to add on to my existing copy of HEM2. Initially the payment was flagged (came from a Skrill card) but now it has gone through. Unfortunately though, I don't seem to be able to find a way to add the NoteCaddy Premium software into my HEM2 setup. Any help on how to do this would be welcomed. Thanks!

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008


    It has to be on the same email as HM2.

    The product code is tied to your license automatically.

    You need to go in HUD Options - make sure that the note caddy info is checked in the bottom right.

    Then you can go to HM Apps to access settings.

    You might need to reset your license.

    1) Delete C:\program data\xheo\sharedlicenses\holdemmanager2.lic (vista/7/8) *

    C:\Documents and Settings\all users\Application Data\XHEO INC\SharedLicenses\holdemmanager2.lic (xp)

    As well as the mirror folder.

    2) Log into Hold'em Manager Poker Software - Best Poker Tracking Software
    in your licenses section, reset the profile for hm2. Copy your license code.

    3) Restart HM2.

    4) Click Enter Serial Number.

    Send us a new log file as described at the end if you still have problems -

    * You will need to show system and hidden files. See this tutorial for showing system and hidden files:

    Please email the log and info to with a link to this thread. Do not post a reg.log file on the forum, as it has your license info in it, and we need that.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Aug 2012


    Thanks for help, it has transpired that I caused this by writing Apt. 7 rather than floor 7 when entering my credit card info, sorry for the waste of time.

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