How long does it usually takes to get a reply?

[BingoBerra]

Hi

I mailed the support about a license problem. Within a few hours I was told to send a Reg file and so I did. Now I haven't heard from you guys in more than 24 hours, does it mean you are working on it or could it have "fallen behind desks"? Normally I wouldn't nag about it but you are usually very quick on your replies so I'm just a little concerned (and eager to get on with my play).


Regards

BingoBerra

[netsrak]

You should usually get a first answer within some hours but after this your request is assigned to one supporter. If he has something to investigate or contact our developers it may take a little bit longer.

Please forward your original mail and ask for the status or pm me the email address you used for the support mail and i can check your request.