free trial not working
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  1. #1
    Junior Member
    Join Date
    Oct 2012
    Posts
    15

    Default free trial not working

    so i downloaded HEM2, and want to use the free 30 day trial. i registered, and when i open the program and log in it says "you have 30 days remaining in your free trial" then i click 'continue trial' and it brings me back to the login screen again.

    if i try to log in again, it says 'no HEM2 license not detected, holdem manager will now close'...and the program closes

    if i don't log in and click 'skip registration' then it says 7 days left in trial, and i click continue trial, and i get the same loop again, and the program again closes with the error message saying 'no license detected'

    what gives?

    i'd like to try HEM before purchasing it, but can't get it to work, can someone help?

    thanks

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    1) Delete C:\program data\xheo\sharedlicenses\holdemmanager2.lic (vista/7) *

    C:\Documents and Settings\all users\Application Data\XHEO INC\SharedLicenses\holdemmanager2.lic (xp)

    As well as the mirror folder.

    2) Log into Hold'em Manager Poker Software - Best Poker Tracking Software
    in your licenses section, reset the profile for hm2. Copy your license code.


    3) Restart HM2.

    4) Click Enter Serial Number.


    Send us a new log file as described at the end if you still have problems -

    http://hm2faq.holdemmanager.com/ques...Holdem+Manager


    * You will need to show system and hidden files. See this tutorial for showing system and hidden files:

    http://hm2faq.holdemmanager.com/ques...in+Windows%3F+


    Email the reg.log with a link to this thread to support@holdemmanager.com
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Oct 2012
    Posts
    15

    Default

    got the trialworking on my other comp, will try laptop tomorrow, thank you!

  4. #4
    Junior Member
    Join Date
    Jun 2019
    Posts
    1

    Default

    hy. i want to use hm2 free trial, but the program tells me that i have to paste the licence key? what can i do to try it first? ty.

  5. #5
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
    Regards udbrky (Chris)

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