activation problem with 2 different connections
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  1. #1
    Junior Member
    Join Date
    Oct 2008
    Posts
    2

    Unhappy activation problem with 2 different connections

    Hello.

    I'm a french customer and i got a problem.
    I'm a student and I study in Brest during the week, but on weekends I comeback in Concarneau at my parents' s home.
    What is important is that I use 2 different connections, one in Brest and one in Concarneau, to play poker and go on the web...etc..., but I always use the same machine, a mobile PC.
    HM works when I'm connected in Concarneau, but it doesn't with my second connection in Brest, where when I try to launch it, a message asks me to reactivate online because "the hardware profile on my machine has changed significantly since I first installed the software".
    When I try to activate it failed and the details message is "No more activations allowed. You must first de_activate the software from the original machine before attemting to activate again".
    So I think it's a problem relative to the 2 different connections I use.
    What Can I do? Can you help me?

  2. #2
    [Former] HM Support fabio's Avatar
    Join Date
    Jul 2008
    Posts
    2,067

    Default

    We changed the registration process in our latest beta, please try it out and see it that helps: http://www.holdemmanager.com/downloa....06.04beta.exe

  3. #3
    Junior Member
    Join Date
    Oct 2008
    Posts
    2

    Default

    Updating didn'tchange anything. What can I do?

  4. #4
    Administrator Rvg72's Avatar
    Join Date
    Jul 2008
    Posts
    3,056

    Default

    Please send me your reg.log file from the logs folder after a failure to support@holdemmanager.net

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