HM2 error loading

[SansRemorse]

The error it gives is "Did not find any valid products registered to your HM2 serial. Hold'em Manager will now exit." HM2 was working fine when I shut it down Friday evening. After a bit of searching on the forums, I deleted C:\ProgramData\XHEO INC\SharedLicenses\Holdem Manager2.lic which makes it prompt me to login again. After I do and enter my serial, it goes back to the same error. The serial is the extra 30-day promo from Sept. Any ideas?

[udbrky]

1) Delete C:\program data\xheo\sharedlicenses\holdemmanager2.lic (vista/7) *

C:\Documents and Settings\all users\Application Data\XHEO INC\SharedLicenses\holdemmanager2.lic (xp)

As well as the mirror folder.

2) Log into Hold'em Manager Poker Software - Best Poker Tracking Software
in your licenses section, reset the profile for hm2. Copy your license code.


3) Please update to this version

http://www.holdemmanager.com/Downloa...AutoUpdate.exe


4) Click Enter Serial Number.


Send us a new log file as described at the end if you still have problems -

http://hm2faq.holdemmanager.com/ques...Holdem+Manager


* You will need to show system and hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/ques...in+Windows%3F+



Send the reg.log to support@holdemmanager.com because it will contain your serial number.

[SansRemorse]

I've done all you suggest now. Was about to upload the log file but decided to read it first. I would appear that my trial has run out. The 30-day extended license from the promotion in September apparently started running the day it was issued instead of the day I entered it into HM2. I was finishing my PT4 trial and thought I had 30 days of HM2 after the couple weeks left of PT4 was up. Oops!

I could still send the log if you don't think what I've said explains it. Just let me know.

[sideshow]

PM'd you