Error: Sorry, could not install PostgreSQL

[GeleHaas]

Hi,

I have just installed windows 7 and I'm trying to get HEM installed. I downloaded the latest version:
Download Full Installer - 80MB (1.11.02b) 2010-06-24
(First Time Install Only)

I have disabed UAC and my Firewall (I also have restarted windows after that). At the end of the installation I get this error:


After that I see in top of the installation program the next message:
Installation Aborted
Setup was not completed succesfully.

And I can only press the Cancel button.

What must I do

Thanks

[Patvs]

The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.

And read: FAQ - Hold'em Manager Poker Tracking Software :: PostgreSQL Install
(try to manually install SQL)

[GeleHaas]

The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.

And read: FAQ - Hold'em Manager Poker Tracking Software :: PostgreSQL Install
(try to manually install SQL)

I've started the secondory logon service, but then with the combo installer it still fails to install, and gives the same error message again.

After that I downloaded the 1 click 8.4 Installer from Postgres.org, I start installation and during the installation it needs a password, so I fill in: postgrespass
And i get this error:
The password specified was incorrect. Please enter the correct password for the postgres windows user account.

THere is also an option to don't fill in a password. if the account does not exist, it will be created when you click 'Next". So I don't fill anything and i get this message:
You must enter a password to continue

So, what's my next option?

[netsrak]

Please open a command box as Administrator,
type
net user postgres /delete

After this is successful try a new installation. You can now assign a new password.

[GeleHaas]

Please open a command box as Administrator,
type
net user postgres /delete

After this is successful try a new installation. You can now assign a new password.

I could assign a password, but then at the end of the installation I get this message:

[GeleHaas]

Here are the details I see after the installation failed:

Output folder: C:\Program Files\RVG Software\Holdem Manager
Is admin account
Extract: Acid Library.dll... 100%
Extract: Acid Library.snk
Extract: AxInterop.ShockwaveFlashObjects.dll... 100%
Extract: Cards0.png... 100%
Extract: ColorBar.dll... 100%
Extract: Config.HEM
Extract: Converter.dll... 100%
Extract: CookComputing.XmlRpcV2.dll... 100%
Extract: DBControlPanel.exe... 100%
Extract: DeployLX.Licensing.v3.dll... 100%
Extract: DevComponents.DotNetBar2.dll... 100%
Extract: DundasWinChart.dll... 100%
Extract: EasyHook.dll... 100%
Extract: EasyHook32.dll... 100%
Extract: EasyHook32Svc.exe... 100%
Extract: EasyHook64.dll... 100%
Extract: EasyHook64Svc.exe... 100%
Extract: EnhancedWebBrowser.dll... 100%
Extract: FTP6Max3.txt... 100%
Extract: FishFinder.txt... 100%
Extract: GlassButton.dll... 100%
Extract: HEMGUI.dll... 100%
Extract: HMArticles.exe... 100%
Extract: HMBackup.exe... 100%
Extract: HMClass.dll... 100%
Extract: HMHud.exe... 100%
Extract: HMImport.exe... 100%
Extract: HSFtp.dll... 100%
Extract: HSQt.dll... 100%
Extract: HoldemManager.exe... 100%
Extract: HoldemManager.exe.config... 100%
Extract: HoldemVision.dll... 100%
Extract: ICSharpCode.SharpZipLib.dll... 100%
Extract: Interop.SHDocVw.dll... 100%
Extract: Interop.ShockwaveFlashObjects.dll... 100%
Extract: KeyGenerateClassLibrary.dll... 100%
Extract: Leak Buster Limit Admin Guide.pdf... 100%
Extract: Leak Buster V2 5 Administration Guide.pdf... 100%
Extract: LeakBuster2.5 Limit.dll... 100%
Extract: LeakBuster2.5.dll... 100%
Extract: License.rtf... 100%
Extract: Microsoft.VisualBasic.PowerPacks.dll... 100%
Extract: Mono.Security.dll... 100%
Extract: Npgsql.dll... 100%
Extract: Open Leak Buster V2 5 Administration Guide.pdf file.lnk... 100%
Extract: PosConfig.HEM
Extract: QtCore4.dll... 100%
Extract: QtGui4.dll... 100%
Extract: SitNGoWizard.1.1.exe... 100%
Extract: SitNGoWizard.General.2.0.dll... 100%
Extract: SitNGoWizard.Localization.2.0.dll... 100%
Extract: SitNGoWizard.OpponentModel.2.0.dll... 100%
Extract: SitNGoWizard.Poker.2.0.dll... 100%
Extract: SitNGoWizard.UI.2.0.dll... 100%
Extract: SitNGoWizard.chm... 100%
Extract: Softelvdm.Controls.dll... 100%
Extract: Softelvdm.SftTreeNET.dll... 100%
Extract: System.Data.SQLite.dll... 100%
Extract: System.Windows.Controls.Theming.ExpressionDark.dll ... 100%
Extract: System.Windows.Controls.Theming.dll... 100%
Extract: TextboxHook.dll... 100%
Extract: UninstallHoldemManager.exe... 100%
Extract: WPFToolkit.dll... 100%
Extract: WPFVisifire.Charts.dll... 100%
Extract: ZedGraph.dll... 100%
Extract: absolute.dll... 100%
Extract: everest.dll... 100%
Extract: ftp.dll... 100%
Extract: ftpv2.dll... 100%
Extract: hemff.dll... 100%
Extract: ip.dll... 100%
Extract: log4net.dll... 100%
Extract: masks.txt... 100%
Extract: mousehook.dll... 100%
Extract: og.dll... 100%
Extract: prima.dll... 100%
Extract: pty.dll... 100%
Extract: stars.dll... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\Assemblies
Extract: DropDownPanel.dll... 100%
Extract: PropertyGridEx.dll... 100%
Extract: Syncfusion.Chart.Windows.dll... 100%
Extract: Syncfusion.Core.dll... 100%
Extract: Syncfusion.Grid.Base.dll... 100%
Extract: Syncfusion.Grid.Grouping.Windows.dll... 100%
Extract: Syncfusion.Grid.Windows.dll... 100%
Extract: Syncfusion.Grid.grouping.Base.dll... 100%
Extract: Syncfusion.Grouping.Base.dll... 100%
Extract: Syncfusion.Grouping.Windows.dll... 100%
Extract: Syncfusion.HTMLUI.Base.dll... 100%
Extract: Syncfusion.HTMLUI.Windows.dll... 100%
Extract: Syncfusion.Shared.Base.dll... 100%
Extract: Syncfusion.Shared.Windows.dll... 100%
Extract: Syncfusion.Tools.Base.dll... 100%
Extract: Syncfusion.Tools.Windows.dll... 100%
Extract: Syncfusion.chart.Base.dll... 100%
Extract: log4net.dll... 100%
Extract: zlib.net.dll... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\Config
Extract: Closehud.txt
Extract: Default_CBet.pop... 100%
Extract: Default_Flop.pop... 100%
Extract: Default_Postflop.pop... 100%
Extract: Default_Preflop.pop... 100%
Extract: Default_River.pop... 100%
Extract: Default_Showdown.pop... 100%
Extract: Default_Steal.pop... 100%
Extract: Default_Turn.pop... 100%
Extract: Default_VsPre.pop... 100%
Extract: Default_Winrate.pop... 100%
Extract: ExeNames.txt... 100%
Extract: FTPRushTables.xml... 100%
Extract: HandCategories.txt... 100%
Extract: HoldemManager.config... 100%
Extract: NL6Max.StatTrigger... 100%
Extract: PosPref2.txt
Extract: PosPref4.txt... 100%
Extract: StatRanges.xml... 100%
Extract: prefs.xml... 100%
Extract: prefs.xml_1.04.13... 100%
Extract: prefs.xml_1.05.08... 100%
Extract: sample.pop... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\Config\AutoRate
Output folder: C:\Program Files\RVG Software\Holdem Manager\Config\PreflopRanges
Extract: Billings Davidson Schaeffer Szafron.txt... 100%
Extract: HU vs Random.txt... 100%
Extract: PokerStove vs 3 Random.txt... 100%
Extract: Sklansky-Chubukov.txt... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\Filters
Extract: Called Flop CBet Raise with Overpair.filter... 100%
Extract: Called Flop CBet Raise with TPTK.filter... 100%
Extract: Called Flop CBet Raise with less than TPTK.filter... 100%
Extract: Calling Flop CBet Raise.filter... 100%
Extract: Defend the Blinds.filter... 100%
Extract: Heads Up on Flop.filter... 100%
Extract: Heads up on Flop No PFR.filter... 100%
Extract: Multiway Flop.filter... 100%
Extract: Multiway Flops No PFR.filter... 100%
Extract: Pocket Pairs.filter... 100%
Extract: Steal Attempt Made.filter... 100%
Extract: Suited Connectors below KQs.filter... 100%
Extract: Unsuited Connectors below KQo.filter... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder
Extract: ABS.txt... 100%
Extract: Everest.txt... 100%
Extract: Ftp.txt... 100%
Extract: IP.txt... 100%
Extract: Manual.pdf... 100%
Extract: OG.txt... 100%
Extract: OG2.txt... 100%
Extract: Prima.txt... 100%
Extract: Stars.txt... 100%
Extract: endscan.wav... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Colors
Extract: TCount... 100%
Extract: avgAF... 100%
Extract: avgVPIP... 100%
Extract: numShorts... 100%
Extract: numWaitlist... 100%
Extract: pAF... 100%
Extract: pHands... 100%
Extract: pStack... 100%
Extract: pVPIP... 100%
Extract: pWSD... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Colors\Backup
Extract: HighVPIP
Extract: Loser
Extract: MaxVPIP
Extract: PFlop
Extract: TCount... 100%
Extract: avg3BET
Extract: avgAF... 100%
Extract: avgBB100
Extract: avgPFR
Extract: avgVPIP... 100%
Extract: avgWHWSF
Extract: avgWSD
Extract: numPlayer
Extract: numShorts... 100%
Extract: numWaitlist... 100%
Extract: p3BET
Extract: pAF... 100%
Extract: pBB100
Extract: pHands... 100%
Extract: pPFR
Extract: pRating
Extract: pScore
Extract: pStack... 100%
Extract: pVPIP... 100%
Extract: pWHWSF
Extract: pWON
Extract: pWSD... 100%
Extract: pWTSD
Extract: tBuddies
Extract: tFriends
Extract: tRating
Extract: tRegulars
Extract: tScore
Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Docs
Extract: gettingstarted.htm... 100%
Extract: scanabs.htm... 100%
Extract: scaneverest.htm... 100%
Extract: scanipoker.htm... 100%
Extract: scanparty.htm... 100%
Extract: scanprima.htm... 100%
Extract: scanstars.htm... 100%
Extract: scantilt.htm... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Filter
Extract: All Player.ppf... 100%
Extract: All Tables.fpf... 100%
Extract: Buddies.fpf... 100%
Extract: Buddies.ppf... 100%
Extract: Friends.fpf... 100%
Extract: Friends.ppf... 100%
Extract: HighVPIP.ppf... 100%
Extract: Loser.ppf... 100%
Extract: NoShortStacks.fpf... 100%
Extract: Regulars.ppf... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Images
Extract: abs.png
Extract: ante.png... 100%
Extract: cap.png... 100%
Extract: deep.png... 100%
Extract: empty.png
Extract: everest.png
Extract: ftp.png
Extract: ip.png
Extract: jackpot.png
Extract: none.png
Extract: ongame.png
Extract: party.png
Extract: prima.png
Extract: shallow.png... 100%
Extract: speed.png
Extract: stars.png
Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Scoring
Extract: NoLimit.spf... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Scoring\Backup
Extract: NoLimit.spf... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\filterv2
Extract: Buddies.fpf... 100%
Extract: Buddies.ppf... 100%
Extract: Friends.fpf... 100%
Extract: Friends.ppf... 100%
Extract: HighVPIP.ppf... 100%
Extract: Loser.ppf... 100%
Extract: NoShortStacks.fpf... 100%
Extract: Regulars.ppf... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\filterv2\backup
Extract: Buddies.fpf... 100%
Extract: Buddies.ppf... 100%
Extract: Friends.fpf... 100%
Extract: Friends.ppf... 100%
Extract: HighVPIP.ppf... 100%
Extract: Loser.ppf... 100%
Extract: NoShortStacks.fpf... 100%
Extract: Regulars.ppf... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\Images
Extract: Cards0.png... 100%
Extract: Cards1.png... 100%
Extract: Cards2.png... 100%
Extract: Cards3.png... 100%
Extract: Cards4.png... 100%
Extract: Cards5.png... 100%
Extract: Cards6.png... 100%
Extract: Cards7.png... 100%
Extract: Cards8.png... 100%
Extract: Cards9.png... 100%
Extract: NoteBlue.png... 100%
Extract: NoteCyan.png... 100%
Extract: NoteGreen.png... 100%
Extract: NoteGrey.png
Extract: NoteOrange.png... 100%
Extract: NotePurple.png... 100%
Extract: NoteRed.png... 100%
Extract: NoteYellow.png... 100%
Extract: smallicons.png

[GeleHaas]

Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing
Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\HEM Data
Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\HUD Data
Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\Import Errors
Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\Logs
Extract: Trace.bak... 100%
Extract: Trace.log... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\Status
Extract: CLOSE.DAT
Extract: Summary.View
Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\Work Folder
Output folder: C:\Program Files\RVG Software\Holdem Manager\Logs
Extract: HoldemVision.log... 100%
Extract: LB.log... 100%
Extract: Reg.log... 100%
Extract: SQLErrors.txt... 100%
Extract: Serial.txt
Extract: VersionHistory.txt
Extract: VersionHistory1.08.txt
Extract: evLog.txt... 100%
Extract: log.bak
Extract: log.txt... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\ReplayerSkin
Output folder: C:\Program Files\RVG Software\Holdem Manager\ReplayerSkin\CardRunners
Extract: Chips.png... 100%
Extract: Deck.png... 100%
Extract: FoldedPlayerBackground.png... 100%
Extract: PlayerBackground.png... 100%
Extract: TableBackground.jpg... 100%
Extract: TableData.xml... 100%
Extract: TableElements.xml... 100%
Extract: button.png... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\ReplayerSkin\Default Skin
Extract: Chips.png... 100%
Extract: Deck.png... 100%
Extract: FoldedPlayerBackground.png... 100%
Extract: PlayerBackground.png... 100%
Extract: TableBackground.jpg... 100%
Extract: TableData.xml... 100%
Extract: TableElements.xml... 100%
Extract: button.png... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\Reports
Extract: 1 - Leak Buster - Stakes.Report... 100%
Extract: 2 - Leak Buster - Overall.Report... 100%
Extract: 3 - Leak Buster - Position.Report... 100%
Extract: 4 - Leak Buster - Pre-flop.Report... 100%
Extract: By Stakes.Report... 100%
Extract: HandAtShowdown.Report... 100%
Extract: HandAtShowdownDetailed.Report... 100%
Extract: HandGroupings.Report... 100%
Extract: HoleCards.Report... 100%
Extract: NumberOfPlayers.Report... 100%
Extract: Overall.Report... 100%
Extract: PluggingLeaks1_Overall.Report... 100%
Extract: PluggingLeaks2_Basics.Report... 100%
Extract: PluggingLeaks3_FuzzRule.Report... 100%
Extract: Position.Report... 100%
Extract: PreflopActivity.Report... 100%
Extract: StackSize.Report... 100%
Extract: WinningsSummary.Report... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\SitNGoWizard
Extract: DropDownPanel.dll... 100%
Extract: PropertyGridEx.dll... 100%
Extract: SitNGoWizard.General.2.0.dll... 100%
Extract: SitNGoWizard.OpponentModel.2.0.dll... 100%
Extract: SitNGoWizard.Poker.2.0.dll... 100%
Extract: SitNGoWizard.UI.2.0.dll... 100%
Extract: SitNGoWizard.chm... 100%
Extract: Syncfusion.Chart.Windows.dll... 100%
Extract: Syncfusion.Core.dll... 100%
Extract: Syncfusion.Grid.Base.dll... 100%
Extract: Syncfusion.Grid.Grouping.Windows.dll... 100%
Extract: Syncfusion.Grid.Windows.dll... 100%
Extract: Syncfusion.Grid.grouping.Base.dll... 100%
Extract: Syncfusion.Grouping.Base.dll... 100%
Extract: Syncfusion.Grouping.Windows.dll... 100%
Extract: Syncfusion.HTMLUI.Base.dll... 100%
Extract: Syncfusion.HTMLUI.Windows.dll... 100%
Extract: Syncfusion.Shared.Base.dll... 100%
Extract: Syncfusion.Shared.Windows.dll... 100%
Extract: Syncfusion.Tools.Base.dll... 100%
Extract: Syncfusion.Tools.Windows.dll... 100%
Extract: Syncfusion.chart.Base.dll... 100%
Extract: log4net.dll... 100%
Extract: zlib.net.dll... 100%
Output folder: C:\Program Files\RVG Software\Holdem Manager\Temp
Output folder: C:\Program Files\RVG Software\Holdem Manager
Create folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Holdem Manager
Create shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Holdem Manager\Holdem Manager.lnk
Create shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Holdem Manager\Uninstall Holdem Manager.lnk
Create shortcut: C:\Users\Public\Desktop\HoldemManager.lnk
Created uninstaller: C:\Program Files\RVG Software\Holdem Manager\UninstallHoldemManager.exe
Output folder: C:\Program Files\PSQLINSTALL
top level install dir -->C:\Program Files
Is admin account
fs=NTFS
.NET found
Extract: TestFirewall.exe... 100%
Extract: TestFirewall.exe.config... 100%
Antivirus Installed: False
test antivirus returned 0
seclogon error status: 0
seclogon status: 4
firewall enabled: 0
firewall not enabled
postgresql error status: 1060
postgresql status: 0
starting pgsql-8.3
postgresql error status: 1060
postgresql status: 0
postgresql error status: 1060
postgresql status: 0
starting postgresql-8.4
postgresql error status: 1060
postgresql status: 0
postgres installdir: C:\Program Files\PSQLINSTALL
==================== running PsqlTestClient
try userid: postgres
try pass: postgrespass
try pass: postgrespass
Connection to database failed: -->could not connect to server: Connection refused (0x0000274D/10061)
Is the server running on host "127.0.0.1" and accepting
TCP/IP connections on port 5432?
<--error
1
testclient return status: 1
testclient return from file: 1
==================== finished PsqlTestClient
no existing install dir
wrote testfile
Delete file: C:\Program Files\testfile
Extract: postgresql-8.4.1-1-windows.exe... 100%
Execute: "C:\Program Files\PSQLINSTALL\postgresql-8.4.1-1-windows.exe" --mode unattended --superpassword postgrespass
postgres installdir: C:\Program Files\PSQLINSTALL
==================== running PsqlTestClient
try userid: postgres
try pass: postgrespass
try pass: postgrespass
Connection to database failed: -->could not connect to server: Connection refused (0x0000274D/10061)
Is the server running on host "127.0.0.1" and accepting
TCP/IP connections on port 5432?
<--error
1
testclient return status: 1
testclient return from file: 1
==================== finished PsqlTestClient

[GeleHaas]

Also when I uninstall postgreSQL (after the install fails), I get this 2 messages before uninstalling happens:
Error stopping service postgresql-8.4
Error deleting service postgresql-8.4

[fozzy71]

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete 

4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloa...3.9-v1.0.7.exe

[KelleyMc]

I had the same issue and this is how I resolved it. go into your postgressql service and go to properties/log on as. I could not get a single user account to be able to start the service. Finally I choose local system and tried to start the service and everything worked. I did check the host file and all the other stuff (av, fw, ports...) before trying this. I also used a password for postgres that meets windows security standards and my user account on the system as postgres user (administrative). Good luck!