Error: Sorry, could not install PostgreSQL
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  1. #1
    Member
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    Default Error: Sorry, could not install PostgreSQL

    Hi,

    I have just installed windows 7 and I'm trying to get HEM installed. I downloaded the latest version:
    Download Full Installer - 80MB (1.11.02b) 2010-06-24
    (First Time Install Only)


    I have disabed UAC and my Firewall (I also have restarted windows after that). At the end of the installation I get this error:


    After that I see in top of the installation program the next message:
    Installation Aborted
    Setup was not completed succesfully.


    And I can only press the Cancel button.

    What must I do

    Thanks

  2. #2
    HM Support Patvs's Avatar
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    Feb 2009
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    Default

    The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.

    And read: FAQ - Hold'em Manager Poker Tracking Software :: PostgreSQL Install
    (try to manually install SQL)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
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    Quote Originally Posted by Patvs View Post
    The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.

    And read: FAQ - Hold'em Manager Poker Tracking Software :: PostgreSQL Install
    (try to manually install SQL)
    I've started the secondory logon service, but then with the combo installer it still fails to install, and gives the same error message again.

    After that I downloaded the 1 click 8.4 Installer from Postgres.org, I start installation and during the installation it needs a password, so I fill in: postgrespass
    And i get this error:
    The password specified was incorrect. Please enter the correct password for the postgres windows user account.

    THere is also an option to don't fill in a password. if the account does not exist, it will be created when you click 'Next". So I don't fill anything and i get this message:
    You must enter a password to continue

    So, what's my next option?

  4. #4
    HM Support netsrak's Avatar
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    Default

    Please open a command box as Administrator,
    type
    net user postgres /delete

    After this is successful try a new installation. You can now assign a new password.

  5. #5
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    Quote Originally Posted by netsrak View Post
    Please open a command box as Administrator,
    type
    net user postgres /delete

    After this is successful try a new installation. You can now assign a new password.
    I could assign a password, but then at the end of the installation I get this message:

  6. #6
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    Default

    Here are the details I see after the installation failed:

    Output folder: C:\Program Files\RVG Software\Holdem Manager
    Is admin account
    Extract: Acid Library.dll... 100%
    Extract: Acid Library.snk
    Extract: AxInterop.ShockwaveFlashObjects.dll... 100%
    Extract: Cards0.png... 100%
    Extract: ColorBar.dll... 100%
    Extract: Config.HEM
    Extract: Converter.dll... 100%
    Extract: CookComputing.XmlRpcV2.dll... 100%
    Extract: DBControlPanel.exe... 100%
    Extract: DeployLX.Licensing.v3.dll... 100%
    Extract: DevComponents.DotNetBar2.dll... 100%
    Extract: DundasWinChart.dll... 100%
    Extract: EasyHook.dll... 100%
    Extract: EasyHook32.dll... 100%
    Extract: EasyHook32Svc.exe... 100%
    Extract: EasyHook64.dll... 100%
    Extract: EasyHook64Svc.exe... 100%
    Extract: EnhancedWebBrowser.dll... 100%
    Extract: FTP6Max3.txt... 100%
    Extract: FishFinder.txt... 100%
    Extract: GlassButton.dll... 100%
    Extract: HEMGUI.dll... 100%
    Extract: HMArticles.exe... 100%
    Extract: HMBackup.exe... 100%
    Extract: HMClass.dll... 100%
    Extract: HMHud.exe... 100%
    Extract: HMImport.exe... 100%
    Extract: HSFtp.dll... 100%
    Extract: HSQt.dll... 100%
    Extract: HoldemManager.exe... 100%
    Extract: HoldemManager.exe.config... 100%
    Extract: HoldemVision.dll... 100%
    Extract: ICSharpCode.SharpZipLib.dll... 100%
    Extract: Interop.SHDocVw.dll... 100%
    Extract: Interop.ShockwaveFlashObjects.dll... 100%
    Extract: KeyGenerateClassLibrary.dll... 100%
    Extract: Leak Buster Limit Admin Guide.pdf... 100%
    Extract: Leak Buster V2 5 Administration Guide.pdf... 100%
    Extract: LeakBuster2.5 Limit.dll... 100%
    Extract: LeakBuster2.5.dll... 100%
    Extract: License.rtf... 100%
    Extract: Microsoft.VisualBasic.PowerPacks.dll... 100%
    Extract: Mono.Security.dll... 100%
    Extract: Npgsql.dll... 100%
    Extract: Open Leak Buster V2 5 Administration Guide.pdf file.lnk... 100%
    Extract: PosConfig.HEM
    Extract: QtCore4.dll... 100%
    Extract: QtGui4.dll... 100%
    Extract: SitNGoWizard.1.1.exe... 100%
    Extract: SitNGoWizard.General.2.0.dll... 100%
    Extract: SitNGoWizard.Localization.2.0.dll... 100%
    Extract: SitNGoWizard.OpponentModel.2.0.dll... 100%
    Extract: SitNGoWizard.Poker.2.0.dll... 100%
    Extract: SitNGoWizard.UI.2.0.dll... 100%
    Extract: SitNGoWizard.chm... 100%
    Extract: Softelvdm.Controls.dll... 100%
    Extract: Softelvdm.SftTreeNET.dll... 100%
    Extract: System.Data.SQLite.dll... 100%
    Extract: System.Windows.Controls.Theming.ExpressionDark.dll ... 100%
    Extract: System.Windows.Controls.Theming.dll... 100%
    Extract: TextboxHook.dll... 100%
    Extract: UninstallHoldemManager.exe... 100%
    Extract: WPFToolkit.dll... 100%
    Extract: WPFVisifire.Charts.dll... 100%
    Extract: ZedGraph.dll... 100%
    Extract: absolute.dll... 100%
    Extract: everest.dll... 100%
    Extract: ftp.dll... 100%
    Extract: ftpv2.dll... 100%
    Extract: hemff.dll... 100%
    Extract: ip.dll... 100%
    Extract: log4net.dll... 100%
    Extract: masks.txt... 100%
    Extract: mousehook.dll... 100%
    Extract: og.dll... 100%
    Extract: prima.dll... 100%
    Extract: pty.dll... 100%
    Extract: stars.dll... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Assemblies
    Extract: DropDownPanel.dll... 100%
    Extract: PropertyGridEx.dll... 100%
    Extract: Syncfusion.Chart.Windows.dll... 100%
    Extract: Syncfusion.Core.dll... 100%
    Extract: Syncfusion.Grid.Base.dll... 100%
    Extract: Syncfusion.Grid.Grouping.Windows.dll... 100%
    Extract: Syncfusion.Grid.Windows.dll... 100%
    Extract: Syncfusion.Grid.grouping.Base.dll... 100%
    Extract: Syncfusion.Grouping.Base.dll... 100%
    Extract: Syncfusion.Grouping.Windows.dll... 100%
    Extract: Syncfusion.HTMLUI.Base.dll... 100%
    Extract: Syncfusion.HTMLUI.Windows.dll... 100%
    Extract: Syncfusion.Shared.Base.dll... 100%
    Extract: Syncfusion.Shared.Windows.dll... 100%
    Extract: Syncfusion.Tools.Base.dll... 100%
    Extract: Syncfusion.Tools.Windows.dll... 100%
    Extract: Syncfusion.chart.Base.dll... 100%
    Extract: log4net.dll... 100%
    Extract: zlib.net.dll... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Config
    Extract: Closehud.txt
    Extract: Default_CBet.pop... 100%
    Extract: Default_Flop.pop... 100%
    Extract: Default_Postflop.pop... 100%
    Extract: Default_Preflop.pop... 100%
    Extract: Default_River.pop... 100%
    Extract: Default_Showdown.pop... 100%
    Extract: Default_Steal.pop... 100%
    Extract: Default_Turn.pop... 100%
    Extract: Default_VsPre.pop... 100%
    Extract: Default_Winrate.pop... 100%
    Extract: ExeNames.txt... 100%
    Extract: FTPRushTables.xml... 100%
    Extract: HandCategories.txt... 100%
    Extract: HoldemManager.config... 100%
    Extract: NL6Max.StatTrigger... 100%
    Extract: PosPref2.txt
    Extract: PosPref4.txt... 100%
    Extract: StatRanges.xml... 100%
    Extract: prefs.xml... 100%
    Extract: prefs.xml_1.04.13... 100%
    Extract: prefs.xml_1.05.08... 100%
    Extract: sample.pop... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Config\AutoRate
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Config\PreflopRanges
    Extract: Billings Davidson Schaeffer Szafron.txt... 100%
    Extract: HU vs Random.txt... 100%
    Extract: PokerStove vs 3 Random.txt... 100%
    Extract: Sklansky-Chubukov.txt... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Filters
    Extract: Called Flop CBet Raise with Overpair.filter... 100%
    Extract: Called Flop CBet Raise with TPTK.filter... 100%
    Extract: Called Flop CBet Raise with less than TPTK.filter... 100%
    Extract: Calling Flop CBet Raise.filter... 100%
    Extract: Defend the Blinds.filter... 100%
    Extract: Heads Up on Flop.filter... 100%
    Extract: Heads up on Flop No PFR.filter... 100%
    Extract: Multiway Flop.filter... 100%
    Extract: Multiway Flops No PFR.filter... 100%
    Extract: Pocket Pairs.filter... 100%
    Extract: Steal Attempt Made.filter... 100%
    Extract: Suited Connectors below KQs.filter... 100%
    Extract: Unsuited Connectors below KQo.filter... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder
    Extract: ABS.txt... 100%
    Extract: Everest.txt... 100%
    Extract: Ftp.txt... 100%
    Extract: IP.txt... 100%
    Extract: Manual.pdf... 100%
    Extract: OG.txt... 100%
    Extract: OG2.txt... 100%
    Extract: Prima.txt... 100%
    Extract: Stars.txt... 100%
    Extract: endscan.wav... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Colors
    Extract: TCount... 100%
    Extract: avgAF... 100%
    Extract: avgVPIP... 100%
    Extract: numShorts... 100%
    Extract: numWaitlist... 100%
    Extract: pAF... 100%
    Extract: pHands... 100%
    Extract: pStack... 100%
    Extract: pVPIP... 100%
    Extract: pWSD... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Colors\Backup
    Extract: HighVPIP
    Extract: Loser
    Extract: MaxVPIP
    Extract: PFlop
    Extract: TCount... 100%
    Extract: avg3BET
    Extract: avgAF... 100%
    Extract: avgBB100
    Extract: avgPFR
    Extract: avgVPIP... 100%
    Extract: avgWHWSF
    Extract: avgWSD
    Extract: numPlayer
    Extract: numShorts... 100%
    Extract: numWaitlist... 100%
    Extract: p3BET
    Extract: pAF... 100%
    Extract: pBB100
    Extract: pHands... 100%
    Extract: pPFR
    Extract: pRating
    Extract: pScore
    Extract: pStack... 100%
    Extract: pVPIP... 100%
    Extract: pWHWSF
    Extract: pWON
    Extract: pWSD... 100%
    Extract: pWTSD
    Extract: tBuddies
    Extract: tFriends
    Extract: tRating
    Extract: tRegulars
    Extract: tScore
    Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Docs
    Extract: gettingstarted.htm... 100%
    Extract: scanabs.htm... 100%
    Extract: scaneverest.htm... 100%
    Extract: scanipoker.htm... 100%
    Extract: scanparty.htm... 100%
    Extract: scanprima.htm... 100%
    Extract: scanstars.htm... 100%
    Extract: scantilt.htm... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Filter
    Extract: All Player.ppf... 100%
    Extract: All Tables.fpf... 100%
    Extract: Buddies.fpf... 100%
    Extract: Buddies.ppf... 100%
    Extract: Friends.fpf... 100%
    Extract: Friends.ppf... 100%
    Extract: HighVPIP.ppf... 100%
    Extract: Loser.ppf... 100%
    Extract: NoShortStacks.fpf... 100%
    Extract: Regulars.ppf... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Images
    Extract: abs.png
    Extract: ante.png... 100%
    Extract: cap.png... 100%
    Extract: deep.png... 100%
    Extract: empty.png
    Extract: everest.png
    Extract: ftp.png
    Extract: ip.png
    Extract: jackpot.png
    Extract: none.png
    Extract: ongame.png
    Extract: party.png
    Extract: prima.png
    Extract: shallow.png... 100%
    Extract: speed.png
    Extract: stars.png
    Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Scoring
    Extract: NoLimit.spf... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\Scoring\Backup
    Extract: NoLimit.spf... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\filterv2
    Extract: Buddies.fpf... 100%
    Extract: Buddies.ppf... 100%
    Extract: Friends.fpf... 100%
    Extract: Friends.ppf... 100%
    Extract: HighVPIP.ppf... 100%
    Extract: Loser.ppf... 100%
    Extract: NoShortStacks.fpf... 100%
    Extract: Regulars.ppf... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\FishFinder\filterv2\backup
    Extract: Buddies.fpf... 100%
    Extract: Buddies.ppf... 100%
    Extract: Friends.fpf... 100%
    Extract: Friends.ppf... 100%
    Extract: HighVPIP.ppf... 100%
    Extract: Loser.ppf... 100%
    Extract: NoShortStacks.fpf... 100%
    Extract: Regulars.ppf... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Images
    Extract: Cards0.png... 100%
    Extract: Cards1.png... 100%
    Extract: Cards2.png... 100%
    Extract: Cards3.png... 100%
    Extract: Cards4.png... 100%
    Extract: Cards5.png... 100%
    Extract: Cards6.png... 100%
    Extract: Cards7.png... 100%
    Extract: Cards8.png... 100%
    Extract: Cards9.png... 100%
    Extract: NoteBlue.png... 100%
    Extract: NoteCyan.png... 100%
    Extract: NoteGreen.png... 100%
    Extract: NoteGrey.png
    Extract: NoteOrange.png... 100%
    Extract: NotePurple.png... 100%
    Extract: NoteRed.png... 100%
    Extract: NoteYellow.png... 100%
    Extract: smallicons.png

  7. #7
    Member
    Join Date
    Jul 2009
    Posts
    70

    Default

    Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\HEM Data
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\HUD Data
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\Import Errors
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\Logs
    Extract: Trace.bak... 100%
    Extract: Trace.log... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\Status
    Extract: CLOSE.DAT
    Extract: Summary.View
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Importing\Work Folder
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Logs
    Extract: HoldemVision.log... 100%
    Extract: LB.log... 100%
    Extract: Reg.log... 100%
    Extract: SQLErrors.txt... 100%
    Extract: Serial.txt
    Extract: VersionHistory.txt
    Extract: VersionHistory1.08.txt
    Extract: evLog.txt... 100%
    Extract: log.bak
    Extract: log.txt... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\ReplayerSkin
    Output folder: C:\Program Files\RVG Software\Holdem Manager\ReplayerSkin\CardRunners
    Extract: Chips.png... 100%
    Extract: Deck.png... 100%
    Extract: FoldedPlayerBackground.png... 100%
    Extract: PlayerBackground.png... 100%
    Extract: TableBackground.jpg... 100%
    Extract: TableData.xml... 100%
    Extract: TableElements.xml... 100%
    Extract: button.png... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\ReplayerSkin\Default Skin
    Extract: Chips.png... 100%
    Extract: Deck.png... 100%
    Extract: FoldedPlayerBackground.png... 100%
    Extract: PlayerBackground.png... 100%
    Extract: TableBackground.jpg... 100%
    Extract: TableData.xml... 100%
    Extract: TableElements.xml... 100%
    Extract: button.png... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Reports
    Extract: 1 - Leak Buster - Stakes.Report... 100%
    Extract: 2 - Leak Buster - Overall.Report... 100%
    Extract: 3 - Leak Buster - Position.Report... 100%
    Extract: 4 - Leak Buster - Pre-flop.Report... 100%
    Extract: By Stakes.Report... 100%
    Extract: HandAtShowdown.Report... 100%
    Extract: HandAtShowdownDetailed.Report... 100%
    Extract: HandGroupings.Report... 100%
    Extract: HoleCards.Report... 100%
    Extract: NumberOfPlayers.Report... 100%
    Extract: Overall.Report... 100%
    Extract: PluggingLeaks1_Overall.Report... 100%
    Extract: PluggingLeaks2_Basics.Report... 100%
    Extract: PluggingLeaks3_FuzzRule.Report... 100%
    Extract: Position.Report... 100%
    Extract: PreflopActivity.Report... 100%
    Extract: StackSize.Report... 100%
    Extract: WinningsSummary.Report... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\SitNGoWizard
    Extract: DropDownPanel.dll... 100%
    Extract: PropertyGridEx.dll... 100%
    Extract: SitNGoWizard.General.2.0.dll... 100%
    Extract: SitNGoWizard.OpponentModel.2.0.dll... 100%
    Extract: SitNGoWizard.Poker.2.0.dll... 100%
    Extract: SitNGoWizard.UI.2.0.dll... 100%
    Extract: SitNGoWizard.chm... 100%
    Extract: Syncfusion.Chart.Windows.dll... 100%
    Extract: Syncfusion.Core.dll... 100%
    Extract: Syncfusion.Grid.Base.dll... 100%
    Extract: Syncfusion.Grid.Grouping.Windows.dll... 100%
    Extract: Syncfusion.Grid.Windows.dll... 100%
    Extract: Syncfusion.Grid.grouping.Base.dll... 100%
    Extract: Syncfusion.Grouping.Base.dll... 100%
    Extract: Syncfusion.Grouping.Windows.dll... 100%
    Extract: Syncfusion.HTMLUI.Base.dll... 100%
    Extract: Syncfusion.HTMLUI.Windows.dll... 100%
    Extract: Syncfusion.Shared.Base.dll... 100%
    Extract: Syncfusion.Shared.Windows.dll... 100%
    Extract: Syncfusion.Tools.Base.dll... 100%
    Extract: Syncfusion.Tools.Windows.dll... 100%
    Extract: Syncfusion.chart.Base.dll... 100%
    Extract: log4net.dll... 100%
    Extract: zlib.net.dll... 100%
    Output folder: C:\Program Files\RVG Software\Holdem Manager\Temp
    Output folder: C:\Program Files\RVG Software\Holdem Manager
    Create folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Holdem Manager
    Create shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Holdem Manager\Holdem Manager.lnk
    Create shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Holdem Manager\Uninstall Holdem Manager.lnk
    Create shortcut: C:\Users\Public\Desktop\HoldemManager.lnk
    Created uninstaller: C:\Program Files\RVG Software\Holdem Manager\UninstallHoldemManager.exe
    Output folder: C:\Program Files\PSQLINSTALL
    top level install dir -->C:\Program Files
    Is admin account
    fs=NTFS
    .NET found
    Extract: TestFirewall.exe... 100%
    Extract: TestFirewall.exe.config... 100%
    Antivirus Installed: False
    test antivirus returned 0
    seclogon error status: 0
    seclogon status: 4
    firewall enabled: 0
    firewall not enabled
    postgresql error status: 1060
    postgresql status: 0
    starting pgsql-8.3
    postgresql error status: 1060
    postgresql status: 0
    postgresql error status: 1060
    postgresql status: 0
    starting postgresql-8.4
    postgresql error status: 1060
    postgresql status: 0
    postgres installdir: C:\Program Files\PSQLINSTALL
    ==================== running PsqlTestClient
    try userid: postgres
    try pass: postgrespass
    try pass: postgrespass
    Connection to database failed: -->could not connect to server: Connection refused (0x0000274D/10061)
    Is the server running on host "127.0.0.1" and accepting
    TCP/IP connections on port 5432?
    <--error
    1
    testclient return status: 1
    testclient return from file: 1
    ==================== finished PsqlTestClient
    no existing install dir
    wrote testfile
    Delete file: C:\Program Files\testfile
    Extract: postgresql-8.4.1-1-windows.exe... 100%
    Execute: "C:\Program Files\PSQLINSTALL\postgresql-8.4.1-1-windows.exe" --mode unattended --superpassword postgrespass
    postgres installdir: C:\Program Files\PSQLINSTALL
    ==================== running PsqlTestClient
    try userid: postgres
    try pass: postgrespass
    try pass: postgrespass
    Connection to database failed: -->could not connect to server: Connection refused (0x0000274D/10061)
    Is the server running on host "127.0.0.1" and accepting
    TCP/IP connections on port 5432?
    <--error
    1
    testclient return status: 1
    testclient return from file: 1
    ==================== finished PsqlTestClient

  8. #8
    Member
    Join Date
    Jul 2009
    Posts
    70

    Default

    Also when I uninstall postgreSQL (after the install fails), I get this 2 messages before uninstalling happens:
    Error stopping service postgresql-8.4
    Error deleting service postgresql-8.4

  9. #9
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    31,738

    Default

    1) Uninstall PostgreSQL from the Windows Control Panel.
    2) run the command - start > programs > accessories > command prompt > right-click > run as administrator
    PHP Code:
    net user postgres /delete 
    4) reboot.
    5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloa...3.9-v1.0.7.exe

  10. #10
    Junior Member
    Join Date
    Jul 2010
    Posts
    2

    Default same issue on xp but resolved it.

    I had the same issue and this is how I resolved it. go into your postgressql service and go to properties/log on as. I could not get a single user account to be able to start the service. Finally I choose local system and tried to start the service and everything worked. I did check the host file and all the other stuff (av, fw, ports...) before trying this. I also used a password for postgres that meets windows security standards and my user account on the system as postgres user (administrative). Good luck!

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