FTP - Recently some hands are not registering a winner?
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  1. #1
    Junior Member
    Join Date
    Sep 2008

    Default FTP - Recently some hands are not registering a winner?

    I just noticed last night while playing on Full Tilt, that pots that I won were not being recorded as such in HEM. This kind of annoying as hands where I should be +$ are being recorded as -$, I have no idea how many of these hands I've missed either. Here are a few examples:

    I'm running 1.11.02b on WindowsXP. I've done a full vacuum/analyze in Postgres with no change.

  2. #2
    Junior Member
    Join Date
    Nov 2008


    I am running Windows Vista and the latest build and I have the same problem.

    Some hands from Rush Poker 6max and fullring, some for PLO, and some for regular 6max games

  3. #3
    Junior Member
    Join Date
    May 2009


    Likewise, I'm having the same issue...

    I find as a temp fix, requesting hands through Full Tilt and reimporting them will sort this problem, but obviously this is only a qucik fix.

    Edit: I exported the hand in question, deleted it from my database and re-imported the hand into HEM, and it's still being registered as losing.

    PS running 1.11.02b on Vista
    Last edited by ddrstel; 07-13-2010 at 02:35 PM.

  4. #4
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008


    Yes this was caused by a recent full tilt bug, which has incomplete information, normally hm will see it as an import error but for some reason this imported incorrectly, weve reviewed our import system and added more protection so something like this doesn't happen again. if you delete the hand and request the hand via full tilts beta hand request system that version of the hand history doesn't have the bug and thus it can be imported fine, the next version which should be out very soon will no longer import these hands and they'll be uncatalogued as incomplete, hopefully full tilt will resolve the issue on their end soon

    heres a pre-release if you want to test it http://forums.holdemmanager.com/rele...e-release.html
    Last edited by morny; 07-13-2010 at 10:07 PM.
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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