Why is HEM sometimes importing player notes from PS notes file but not always? This is a very annoying problem.
HEM not importing notes.
Why is HEM sometimes importing player notes from PS notes file but not always? This is a very annoying problem.
Next time you have a problem please email the stars notes file to support@holdemmanager.net and also link to this thread and well look into this
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One likely reason for this problem is a bug in PokerStars software and Unicode encoding. Player notes with characters encoded with two or more bytes are corrupted by PokerStars client.
My friend noticed this bug some months ago, I don't know if it still is there.
I have this problem every time I try importing. A email and the file has been sent to support.Originally Posted by morny
still waiting for resolution on this
Our developers are aware of it and will look into this.
So is this gonna be fixed or is it being ignored? I guess that request for me to send the notes file was just chaff huh?
Its not something we can fix within a few days. Its still an open issue which needs to be checked.
and the status is?
Please pm me the email address you used for contacting support and i can try to find it out.
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