Help
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Thread: Help

  1. #1
    Junior Member
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    After FTPs crash yesterday my results r not listed for the tourneys that were completed before the crash. Is there a quick fix for this?

    Also had to manually enter a few games about 3 days ago n its still not reflective in the results screen, any ideas?

  2. #2
    Tech Support Manager morny's Avatar
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    email them and they should be able to send the hands to you and also ask for the summary files and reimport them
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  3. #3
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    how would u go about reimporting them? n is that for the first or second question?

  4. #4
    HM Support netsrak's Avatar
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    For both questions.

    You receive files via mail, save them to your computer and import them via "import from file"

  5. #5
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    Thanx guys. Just one more question, does anyone have an idea of what could be wrong if it doesnt work again today? I mean it worked fine from the day i purchased it, then all of a sudden its not updating the results. Should I re-install or what? I really appreciate the help guys.

  6. #6
    Tech Support Manager morny's Avatar
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    You dont specify exactly whats not working? Is it the results are not updating correctly? If so please email the hands to support@holdemmanager.net and also link to this thread and well see if its a problem with the hands or possibly your database
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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