Hello. I just tried playing on PokerStars again for the first time in a few months, and I am still have a lagging issue. I play $1/2 NLHE and multi-table up to Stars' allowed max of 24 tables. I think I've determined that the lagging problem occurs ONLY when I have HEM open, especially when I am auto-importing.
I don't know what's wrong. I do NOT have this lagging problem on Full Tilt, and I have many more saved hands in HEM on Full Tilt than I do on Stars. This lagging problem occurred all of a sudden back in January after a software update on Stars after I had been playing on there for about a week. I emailed Stars' support back then, and after running a "Network Status Report" via an option in the Stars' lobby, I emailed them the results and they replied saying that the problem was likely my old Linksys Wireless G router. Well, I have now purchased and have been using a new Netgear Rangemax Dual Band Wirless-N router (WNDR3700), and I am still having the same lagging problems as with my old G router.
I am not sure what to do now to try and fix this problem. The only solutions I can think of are that I need a faster computer processor and RAM (although I have a fairly new and fast computer--Intel Core 2 Duo 2.0 GHz, 4 GB RAM), or I need to try another stats program like PokerTracker3. I also have Windows 7, 64-bit, 203/287 GB of free space available on my hard drive, and have basic "Performance" cable internet via Comcast with max download speed up to 12 Mbps and max upload up to 2 Mbps.
I am almost positive that I have everything set up properly in HEM, like in Configure Auto Import, so I don't think this is the source of the problem. I will email Stars' support again and see what they say as well.
Please let me know what you think I should do.
Thank you.
HEM version 1.10.06a