PKR HUD Crashing
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  1. #1
    Junior Member
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    Default PKR HUD Crashing

    Just installed PKR and when I run the HUD the table manager window pops up as usual but has a greyed out message at the bottom (Scanning PKR - Table name.hh). It never picks up the table then when I click on the Table Manager window it crashes (see below). Any clues? Searching the forums didn't seem to help. I am using HEM 1.11.02 and Table Manager version as below


    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: HMHud.exe
    Application Version: 1.0.0.1
    Application Timestamp: 4c11a09e
    Fault Module Name: HMHud.exe
    Fault Module Version: 1.0.0.1
    Fault Module Timestamp: 4c11a09e
    Exception Code: c0000005
    Exception Offset: 00022f5a
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 2057
    Additional Information 1: 379c
    Additional Information 2: e92a12cfe2c109e04974e72ab6783f7e
    Additional Information 3: d76b
    Additional Information 4: 1fbbf76be175bc177a777635df03b198

  2. #2
    Senior Member _Loki_'s Avatar
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    Default

    "(Scanning PKR - Table name.hh)"...
    Does the crashing problem only occur on PKR ?
    If you have other poker accounts does the same problem occur at those sites ?

    Things I would try (no expert on this though )
    ** Reboot & try again
    ** Update to 1.11.02b & try again
    ** Work through this lengthy FAQ:
    FAQ - Hold'em Manager Poker Tracking Software :: Crashing Problems With The Hud Or Holdem Manager

  3. #3
    HM Support netsrak's Avatar
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    Default

    We are working on the PKR Hud problems.

    Until we release a fix you should use the Active player detail window instead

  4. #4
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    Default

    The HUD crashed in FTP as well after this. I then installed the latest 1.11.02b and it worked on FTP. I then ran PKR and it crashed again and crashes when I try to get it working on FTP as well.....not good. Tried reinstalling HEM again but same problem - I have no HUD for FTP or PKR now....h e l p....

    EDIT: The active player window isn't a great substitute...

  5. #5
    HM Support netsrak's Avatar
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    Please restart your computer, delete all files in the FTP and PKR handhistory folders or move them to a different folder and try again.

  6. #6
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    Quote Originally Posted by netsrak View Post
    Please restart your computer, delete all files in the FTP and PKR handhistory folders or move them to a different folder and try again.
    That worked - thanks. I will steer clear of PKR for now...

  7. #7
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    Default

    Any chance of an ETA on this?

    I like to multitable PKR and another site at the same time, and the PKR HUD issue is a killer because I either have to go without a HUD all together or disable the hand import on PKR and play without any stats on PKR to have a HUD on my other tables..

    Help on this much appreciated!

  8. #8
    Tech Support Manager morny's Avatar
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    i dont have an ETA at the moment but we are trying to work on a solution
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  9. #9
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    Default

    after PKR released their new interface, could we expect that somebody is working on a functioning HUD (also with Vista) for PKR now?

    i know, you fixed the import issue yesterday. i mean the HUD.

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