Black Chip Poker - tournaments not being recorded correctly
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  1. #1
    Junior Member
    Join Date
    Aug 2012
    Posts
    1

    Default Black Chip Poker - tournaments not being recorded correctly

    I'm using HEM trial 2.0.0.7223.

    I recently started again and I was a big fan of HEM. However, I'm on Black Chip Poker, and when HEM is importing tournaments from the active session (not old hands, I'm playing with a HUD), none of the statistics are correct.

    Most of the fields are wrong after the tournament is over: total buy-in, rebuy, rake, finish, net winnings, winnings. More specifically, I played four $4 HU matches, and they all showed up as 11 (after I changed the default BI size), and the "rebuy" column had really huge numbers (like 220, 300, etc -- so all the graphs were wrong).

    Finally, the tournaments don't record win or loss, so it records all tournaments as lost.

    Any help would be welcome.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    This is a known issue caused by the Merge client software update (the update from 3-4 days ago).
    They changed the handhistory formatting.

    We're working on a fix.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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