No hands on certain players
Results 1 to 4 of 4
  1. #1
    Junior Member
    Join Date
    Sep 2011
    Posts
    2

    Default No hands on certain players

    When I am playing it seems that i can't get hands on some of the players.

    For instance, if we are about 9 people around the table it can only track 6 of them and the other 3 it shows 0 hands, when it shows 50 hands on the other guys.

    How do i fix this issue?

    Thanks in advance.

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    Which site and gametype are you playing?
    Which HM2 Build?
    Are those players with special characters in their names?
    Is it the same with a different hud configuration?
    How does it look in the replayer?

  3. #3
    Junior Member
    Join Date
    Sep 2011
    Posts
    2

    Default

    Quote Originally Posted by netsrak View Post
    Which site and gametype are you playing?
    Which HM2 Build?
    Are those players with special characters in their names?
    Is it the same with a different hud configuration?
    How does it look in the replayer?
    I play hyper-turbos at Pokerstars.
    I can't even get to the replayer since the hands are not uploaded into HM2. I have no idea why but my HUD is working perfectly if you disregard the issue with not tracking some of the players hands.
    And i use the original default config

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Update: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    Which Operating System, Firewall, and Anti-Virus are you using?

    For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

    Run a manual Windows Update and install all updates, including all .net framework updates.

    Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 My Digital Life
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

Similar Threads

  1. hands on players
    By johncc in forum General Support
    Replies: 1
    Last Post: 02-07-2012, 05:17 AM
  2. Replies: 2
    Last Post: 11-02-2011, 05:14 AM
  3. Players tab - pull up hands against players?
    By Polar_Bears in forum Manager General
    Replies: 12
    Last Post: 08-07-2010, 02:17 AM
  4. HUD - Players last x hands
    By Fluketwos in forum Manager General
    Replies: 2
    Last Post: 03-09-2010, 08:21 PM
  5. get all players 3betting hands for all minded hands
    By JazzPunk in forum Manager General
    Replies: 1
    Last Post: 07-23-2008, 05:43 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •