No hands on certain players

[enritj]

When I am playing it seems that i can't get hands on some of the players.

For instance, if we are about 9 people around the table it can only track 6 of them and the other 3 it shows 0 hands, when it shows 50 hands on the other guys.

How do i fix this issue?

Thanks in advance.

[netsrak]

Which site and gametype are you playing?
Which HM2 Build?
Are those players with special characters in their names?
Is it the same with a different hud configuration?
How does it look in the replayer?

[enritj]

Which site and gametype are you playing?
Which HM2 Build?
Are those players with special characters in their names?
Is it the same with a different hud configuration?
How does it look in the replayer?

I play hyper-turbos at Pokerstars.
I can't even get to the replayer since the hands are not uploaded into HM2. I have no idea why but my HUD is working perfectly if you disregard the issue with not tracking some of the players hands.
And i use the original default config

[Patvs]

Update: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

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