Can't import stars summaries

[structure]

I still can not import pokerstars tournament summaries. I submitted my DB about 2 weeks ago, but I have not heard back.

Since then I have tried creating a new DB and importing a few tournaments from pokerstars and everything seems to work fine.

Why can I not do this with my old database? I really do not want to have to re-import all my old hand history/tournament summaries. My database was about 2 years old, so there was a ton of info in it.

[morny]

I dont see anything in our email system for the email youve registered here with on the forum or did you use a different email address?

[sjokkomoes]

I was going to start a new thread about this but might as well do it here.
My multi tables are importing wrong.
If I understand correctly, I have to create a new database?
Wont I lose my hand histories?

[morny]

The thing is HM can easily calculate the correct winnings and placings if its a sng where all the players are at the same table. However with MTTs basically and 2+ table tournaments HM has no way of knowing whether there is 10 people in the tournament or 10,000 so without this info HM cant workout your position or payout or if the tournament is complete. You can manually edit or also you can request summaries which detail the total people in a tournie, the payout positions and your finishing place, if you import this into HM it will update the results for you.

You need to request and import any/all your tournament histories and import those to HM. Stars does not write the tourney summaries to your hard drive, like FTP does.

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Summaries.

The hands will be linked in the email body in zip files. You download and unzip those to a new folder, then Import From Folder. The summaries will be attached to the email, most likely as .HTM or .HTML files. Download those and Import File(s) to pick them. It should ask you for the hero name that the summaries belong to.


Then later, you want to import the summaries on a regular basis:


Pokerstars > Lobby > Requests > Tournament History .. > 200

Then you have to create a text file, from the email, to import to HM.

FAQ - Hold'em Manager Poker Tracking Software - Import Emailed Hand Histories