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Thread: figures wrong

  1. #1
    Member
    Join Date
    Oct 2009
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    99

    Default figures wrong

    had a few problems with my last HEM but have not long wiped my computer and started again, so am on a new database. everything has been fine but then in my session last night my HEM showed me down £18 less than my poker cashier balance was.

    What could cause this? I really dont want my figures to be incorrect so want it sorting ASAP.

    Thanks for any help

  2. #2
    Member
    Join Date
    Oct 2009
    Posts
    99

    Default

    I'm mid session now and once again the figures are different to what my cashier is.

    Please could someone help me out on how to fix this asap please.

    I have the latest version. Strange that this has all of a sudden started to happen

  3. #3
    Tech Support Manager morny's Avatar
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    Jul 2008
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    Ireland
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    20,888

    Default

    See these FAQs
    FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports
    FAQ - Hold'em Manager Poker Tracking Software :: Multi Currency

    If that doesnt solve it the only way is to compare a small session that is wrong and go through the hands individually and please email the hands to support@holdemmanager.net and also link to this thread if you find a hand that is wrong but 99.99% of the time its something else rather than a miscalculated hand
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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