hud doesnt work for the 9.90 final table only paid mtt on stars

[phishman420]

why is this? works fine for everything else

[Gacil]

What version are you running, and has this happened on more than one occasion? Sometimes restarting the hud will clear a temporary glitch.

[phishman420]

running the latest version. it's not a temporary glitch. it hasn't worked for this particular tourney in months. i've been on 2 or 3 different installs of windows, too

[Gacil]

Ok I've no idea in that case.
I'll mark this for attention of the team for when they return.

[morny]

Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in. once i have the information if it is a bug i can write up a bug report to get it fixed

Thanks
Morny
support@holdemmanager.com

[atish81]

hi guys, did u solve this problem?

[morny]

I cant remember doing this session it may have been one of the other support members that done it.

is it only this MTT that doesnt work? Just noticed its only the final table so it would be hard to schedule a session based on this, do the hands import on the final table? if not send them to me support@holdemmanager.com

If yes please reproduce the problem and post a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows with the following:

1) The Table Manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder. I also need you to zip and email any files in this folder to me but you need to send them before you close the table otherwise those files will disappear

[atish81]

no, its not only the FT, and not only if u capture the screen.
every other table is ok, but the "9.9$ FT paid only" sucks, no hud on that.

[netsrak]

Please follow the things Morny posted before.

[phishman420]

bump. still doesnt work