HUD doesn't update in Rush Poker

[chairman_meow]

I've gone through the troubleshooting steps, and HUD does display properly in regular ring games, so I thought I'd turn to the forums to see if there's an easy fix to this problem.

HUD will only display the player's names once, and it will get stuck like that. Relaunching HUD doesn't correct the problem, and this has been ongoing even after restarting/updating HEM. Additionally, the correct stats aren't displayed--only the names.

This is in windows 7 64 bit.

Thanks in advance for your help!

[morny]

Please try these tips



1) The tables need to be sized appropriately. (600 - 750 range) If your Rush table is outside of that range a pop-up message in the HUD window will advise you.

2) Make sure your HUD doesn't overlap names on the table. We're using a screen scrape method for various reasons and the names must be visible so we can read them. Also go to FTP Lobby > Languages > Language Options and make sure they are set to English

3) Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

4) Make sure the english language is selected under the languages menu in the lobby

5) Test the Hud out on a normal table first to verify its working

6) Dont use any Aero or other windows themes, change it to the default xp/vistawin7 theme

XP Windows XP: Use Windows XP in "Classic view"
Vista Change the desktop theme
Win7
Windows 7 Switching Desktop Themes in Windows 7: Changing the Windows Aero Theme With Two Easy Methods

7) Turn Cleartype Off
Vista How to Turn Off ClearType in Windows Vista
Windows 7 Turn Off ClearType — MAXIMUMpcguides – Windows 7 tips, tricks, help, and how-to guides

8) Turn Avatars off in Full Tilt go to Options and untick Avatars

9) Switch between Classic and Racetrack in FT by going to Options > Table View

10) If you are using graphics mods you need to restore the default FTP graphics.

FTP Graphics Restore

You should be able to use the Selective Restore Package and install the BasePods Classic and BasePods RaceTrack so that HMHUD can properly read the names from the basepod. The area around the player name text must be the default colors of Black or White.

11) Reduce number of tables

12) Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe

If the problems persist after trying all these Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com

[chairman_meow]

Please try these tips

12) Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe

Thank you very much for the help! I think running as administrator is what helped.