crash with blue screen
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  1. #1
    Junior Member
    Join Date
    Apr 2010
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    Default crash with blue screen

    I can play poker without HM.
    When i start HM up and begin auto import my screen crash into a blue error and my pc restarts.

    I only get blue screen when i try using HM

  2. #2
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    25,795

    Default

    The blue screen probably is caused by a hardware failure. The import process uses lots of system resources so it can be a defect RAM or HDD sector or....

    You should run a hardware diagnosis.

  3. #3
    Junior Member
    Join Date
    Apr 2010
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    Default

    Thank you for your quick response.

    I have no hardware error on my machine.

    I can run HM without any pokeroom open.
    I have imported over 50k without any problem.

    When i try run HM with a table I then crash.
    So thats my problem.

  4. #4
    Junior Member
    Join Date
    Apr 2010
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    5

    Default

    It help that I updated my driver for my graphic card.

    Thanks.

  5. #5
    Junior Member
    Join Date
    Apr 2010
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    Default

    But again it didnt help.

    So i deleted everything and reinstalled everything.

    all win update is complete.
    Tried with new ram blocks

    I only crash when i use HM. It will crash between 2 mins and 3 hours.

    I get a blue screen and says something about virtual ressources. I have 4GB ram DD3 so it should be able to run it pretty smooth.
    Also I only have around 60k hands.
    It seems to crash alot when i have Hm running and it start adding hud to my tables. Then it crash pretty instant.

    I dunno what to do now.

  6. #6
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
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    33,523

    Default

    -1 Stop the Postgres server and run a CHKDSK (check disk)
    -2 and a defrag with Defraggler

    -3 Which Windows version do you have, which SQL version are you using, do you have two partitions (C + D drive)? Try installing SQL to the other partition.
    Update Windows with the latest service packs and ALL updates. (so also the NON critical updates Windows Update finds)

    -4 If 1/2/3 don't help. It's FORMAT C + reinstall Windows.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
    Junior Member
    Join Date
    Apr 2010
    Posts
    5

    Default

    I tried everything.

    So HM made me buy Win 7 and now it works without any crash

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