Problem with displaying my stats in HEM
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  1. #1
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    Default Problem with displaying my stats in HEM

    I had just finished a session & was looking at my stats from it, & everything appeared to be working fine. Also, I should note that this is in actual HEM, & not the HUD (which a friend thought was what I was talking about). I was also discussing a hand with a friend, who wanted to know the stats of the villain from the hand. He told me to get his stats, to click on "Change" (under Cash Games -> Reports), and to change my sn to villain's sn, which I did. That worked, so after I wanted to switch back to my name under "Change". However, when I type in even the first letter of my sn, my sn is NOT on the list of names (& obviously it doesn't show up when I type in my full sn).

    I tried restarting HEM, but that didn't solve anything. I also downloaded and installed the latest update (1.06.03). Still nothing. A friend suggested that I add my sn under Options -> Player Aliases, but that also failed to solve my problem.

    Also, on a side note, since I reformatted my computer & had to reinstall HEM, etc. I've been receiving an error message every time I start up HEM. There's already a thread that somebody else started saying that he's getting the same exact error message. I figure I might as well post that here as well (copy pasted from other person's thread b/c it's exactly the same):
    When I start HM I get an error "An error occurred when retrieving the player list: ERROR: 22P05: character 0x9d encoding "WIN1252" has no equivalent in "UTF8"

    I click OK.

    HM, comes up, then immediately I get the same error message again.

    I click OK.

    Note: The players tab says "Players(0)"
    Any help is appreciated. Thanks in advance.
    Last edited by Torono; 10-08-2008 at 12:59 AM.

  2. #2
    Tech Support Manager morny's Avatar
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    Default

    Maybe we can do a teamviewer session monry@holdemmanager.net and email me to let me know a suitable time
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  3. #3
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    Tried emailing you, but I got the following error (twice):

    This is an automatically generated Delivery Status Notification.

    Delivery to the following recipients failed.

    monry@holdemmanager.net

  4. #4
    Tech Support Manager morny's Avatar
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    sorry typo morny@holdemmanager.net is the correct one
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  5. #5
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    Also, if it would help or be easier than doing a Teamviewer session (you're probably pretty busy trying to solve all of the other problems on here ), I could take a screenshot or two and post it/them here?

  6. #6
    Tech Support Manager morny's Avatar
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    Its one of those things where ill need to fiddle around to solve it so just email me a suitable time and well get something sorted
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  7. #7
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    A friend of mine who knows HEM pretty well took a look and fixed it for me. I guess the problem was that my db was encoded wrong (I forget what it was b/c I deleted the old db but I think it was the "WIN1252", and not SQL_ASCII like he said it was supposed to be). I'm not even sure how I set the encoding incorrectly, but at least it's all set now with SQL_ASCII.

    Even though we never met up b/c it was so difficult to find a time we were both free (b/c of the time zone difference), thanks anyways Morny.

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