License problem after update
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  1. #1
    Junior Member
    Join Date
    Jan 2010
    Posts
    4

    Default License problem after update

    My Hm didnt reconigze the license key anymore, i have Windows to Service Pack 3 and windows XP.

    If i go to:

    Registration Home Page

    I dont see any license active.

    I try to take this steps:

    1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)


    2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)


    3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    But i dont have this files.

    C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\ folder is empty and dont have file holdemmanager.exe.ldat.

    Please help me, what happen?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,806

    Default

    If that didn't work, try this:

    1. Shutdown Hold'em Manager
    2. Navigate to your RVG Software/Holdem Manager/Config folder
    3. Create a file called LicDebug.txt
    4. Restart Hold'em Manager

    You should hopefully be able to enter your code now. Once you have done this close Hold'em Manager, delete LicDebug.txt and restart Hold'em Manager.


    If you are still unable to register:

    Please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder, with a link to this thread, to support@holdemmanager.com

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