HEM has stopped importing all my hands

[Jude]

Hi, I play on Pokerstars and Full Tilt and never had any problems with HEM until recently when it's started missing some hands. I have it on auto import and after I play a session of say 2000 hands on Pokerstars (full ring cash games fwiw) only 1200 or so of them will be imported. I have no idea why it is missing some, please help!

[fozzy71]

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Do the same for your poker clients.

Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.

*If that doesn't help, please answer these questions and attach your config file - FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work


You can try to reimport your archived hands to see if it finds any new/missed hands:

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.



If that doesn't help, you can try to duplicate the problem in a new DB:

*Try creating a new UTF DB - FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - FAQ - Hold'em Manager Poker Tracking Software :: How to Import & Export Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB

[Jude]

Hi, thanks very much for the response, but I tried all those things and I'm still having the same problem.

[_Loki_]

Try this:

*If that doesn't help, please answer these questions and attach your config file - FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work

[Jude]

I was just playing with HEM trying to figure out what's happened and I noticed something strange. If I hover over the icon in the system tray while playing, the session profit and hands played are correct, but if I open up HEM and filter to "today", it's missing some hands. I also tracked down an individual hand that it was missing and tried to import that directly, and it just said "Duplicate file".

[_Loki_]

In your original post: "...I play a session of say 2000 hands on Pokerstars (full ring cash games fwiw) only 1200 or so of them will be imported"

In your latest post: "..If I hover over the icon in the system tray while playing, the session profit and hands played are correct, but if I open up HEM and filter to "today", it's missing some hands"

The simplest answer is that all your hands are importing correctly (which is why the tray icon figures are correct), but when you view your session stats you have a filter set up that's excluding some hands so...

Go to CASH > Sessions tab
Change back to 'All Hands'
The button to the right of the 'all hands' button is called 'filter' make sure it says 'no filter' next to it
Then look for 'Group by:' & change that to 'Day'
Refresh

For the day you are interested in see if the figures are correct

[Jude]

Thanks for the suggestion but even without any filters certain hands are missing.

[netsrak]

Please create a new database and import the hands into this database for a test.

[blue2]

Please create a new database and import the hands into this database for a test.

Hi, I had exactly the same problem as OP described. So far it seems like that creating a new database solved the problem, thanks.

[Jude]

Hi, creating a new database fixed it, thanks!