InstaScan offline for 3 hours today (during peak hours)
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  1. #1
    Member
    Join Date
    Oct 2008
    Posts
    91

    Default InstaScan offline for 3 hours today (during peak hours)

    InstaScan offline for 3 hours today (during peak hours)....

    What is causing this? It's been happening the last couple of days.

    Should we expect these down times to be over with or to continue?

    It seems that I have to restart HEM to keep finding out if it is back online. Yes?

  2. #2
    Moderator ScannerSupport's Avatar
    Join Date
    Sep 2009
    Posts
    1,401

    Default

    Sorry, it should work again.

    During the last 2-3 days we experienced a problem that we never had before.
    We are taking actions to overcome these difficulties,
    and hope it will not happen again.

    And "yes".
    You have to restart HoldemManager to get InstaScan working again (if available).

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