HM saying trial period is over, WTF?
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  1. #1
    Junior Member
    Join Date
    Oct 2008

    Default HM saying trial period is over, WTF?

    Hi all,
    I just tried to start Hm, as usual at the beginning of a session. Somehow however HM has decided that the trial period is over and I need to register. The thing is I've obv already done that a while ago. Does anyone know why HM is doing this and what do I do about it?

    Also another weird thing I noticed a while ago, guess I was to lazy to ask the question earlier on: somehow HM seems to miss a certain pecentage of my hands. Not just random, but it appears as if it often misses my biggest wins in a session. I first noticed this when I played a very short session, stacked a guy and that made the diff between being half a BI up and half a BI down. Obv HM said I was half a BI down while the oppisite was true (cashier doesn't lie and PS doesn't give me free money I assume) At thirst I thougt it was something weird, but it wouldn't happen that often. By now I know the opposite is true. Somehow HM has figured out that in september I would've lost like 2,5k while in fact I won a little over 2k. Kinda anoying when you try to get a good graph or an accurate winrate...
    edit: I thought maybe it was because of PS, but I tested on FTP and had the same thing.

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008


    Stars changed their HH format a few weeks back, update to this version then purge any hands imported over the last few weeks and move the HH to a new folder and then reimport them

    for the 1st problem just enter your code in again that Roy emailed you or email if you cant find it
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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