No Response to E-mail
Results 1 to 6 of 6
  1. #1
    Junior Member
    Join Date
    Oct 2009
    Posts
    14

    Default No Response to E-mail

    Sorry to start a new thread but I sent an email 6 days ago to sales about getting a new registration code after getting a new computer and most likely messing up completely on the website where you can change computers.

    Could someone please either PM me or send an e-mail?

    Thank you
    Casey

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,888

    Default

    Hi you need to contact them directly so they can verify your a paying customer, did you email sales@holdemmanager.net, please add that to your whitelist in your email and also check your spam folder, you should get a reply within a day so if you havent gotten one by then please let us know
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  3. #3
    Junior Member
    Join Date
    Oct 2009
    Posts
    14

    Default

    Thanks Morny. I sent actually 2 emails to them on the 25th with all my past information and past email conversations with them. I usually receive an email in a couple of hours but still no luck. I have checked all folders too.

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,857

    Default

    It seems we may have had some technical difficulties. The sales person that closed the ticket says he remembers replying to you but we cant see the reply in the history.


    Enable the options to see Hidden Files and System Protected Files: How to see hidden files in Windows




    1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat
    (Program Files (x86) if you have the 64bit version)

    2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

    3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    If you can't find those files, DO NOT delete any other files with similar names.

    Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.com.

  5. #5
    Junior Member
    Join Date
    Oct 2009
    Posts
    14

    Default

    Fozzy - tried emailing you back a few days ago and got no response. Anyways, I do not see any of those files mentioned after unhiding my files

  6. #6
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,857

    Default

    I replied on Apr 3rd. Check your spam or junk inbox.

    Hello,

    Try this:

    1. Shutdown Hold'em Manager
    2. Navigate to your RVG Software/Holdem Manager/Config folder
    3. Create a file called LicDebug.txt
    4. Restart Hold'em Manager

    You should hopefully be able to enter your code now. Once you have done this close Hold'em Manager, delete LicDebug.txt and restart Hold'em Manager.


    If that doesn't work, please attach the Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder.


    Regards,

    fozzy@holdemmanager.net
    Send the reglog directly to me at fozzy@holdemmanager.com.

Similar Threads

  1. No response from support, Cant register!
    By Clarence in forum Leak Buster
    Replies: 6
    Last Post: 10-26-2009, 07:24 PM
  2. HUD windows not response to mouse - ongame
    By viperx in forum Manager General
    Replies: 8
    Last Post: 06-07-2009, 07:03 AM
  3. Lost key/lack of response
    By tars9 in forum Manager General
    Replies: 1
    Last Post: 05-12-2009, 08:26 PM
  4. No response from HEM staff whatsoever
    By Karl in forum Manager General
    Replies: 5
    Last Post: 09-22-2008, 02:37 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •