HM crashed and now isn't working
Results 1 to 8 of 8
  1. #1
    Member
    Join Date
    Jun 2009
    Posts
    46

    Default HM crashed and now isn't working

    HEM kinda crashed while running because I'd run out of disk space and an error message appeared telling me it couldn't write files or something. So I ended HEM through task manager as clicking the X in the corner wouldn't close it. I then restarted HEM and I got the following error messages. Tried updating to the lastest version to see if it would work but it doesn't

    Please advise.

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,787

    Default

    Delete the file config\holdemmanager.config
    Reboot your computer
    and try again.

  3. #3
    Member
    Join Date
    Jun 2009
    Posts
    46

    Default

    Quote Originally Posted by netsrak View Post
    Delete the file config\holdemmanager.config
    Reboot your computer
    and try again.
    hi mate

    tried that but when i click the short cut on my desktop it runs a windows installer for hem but fails because it can't find an msi file. So, I go to the actual directory hem is in, click the application to run from there but then it gives me the following error message. click ok about 3/4 times and the same message comes up, then the window pops up in hem where you set up the databse

  4. #4
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,888

    Default

    Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
    Please Uninstall Holdem Manager and reinstall it

    FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it) or use uninstall via control panel if your uncomfortable with editing the registry

    If your doing a clean reinstall you should consider the following.

    See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits on how to reset your code

    Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    Then try again
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  5. #5
    Member
    Join Date
    Jun 2009
    Posts
    46

    Default

    Quote Originally Posted by morny View Post
    Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
    Please Uninstall Holdem Manager and reinstall it

    FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it) or use uninstall via control panel if your uncomfortable with editing the registry

    If your doing a clean reinstall you should consider the following.

    See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits on how to reset your code

    Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    Then try again
    i have purchased some 3rd party hands. how do i ensure these hands aren't deleted when reinstalling hem? i looked in the faq and it looks like you have to actually be in hem to backup the hands....

  6. #6
    Member
    Join Date
    Jun 2009
    Posts
    46

    Default

    Quote Originally Posted by morny View Post
    Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
    Please Uninstall Holdem Manager and reinstall it

    FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it) or use uninstall via control panel if your uncomfortable with editing the registry

    If your doing a clean reinstall you should consider the following.

    See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits on how to reset your code

    Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    Then try again
    just to confirm I have done all this and i am still getting the same error messages as detailed in the first post.

  7. #7
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,888

    Default

    Hi,

    Please email me and we can do a teamviewer session, just download teamviewer from TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet and let me know a suitable time GMT in advance. Teamviewer allows me to access your computer to fix the problem.

    When we agree a suitable time you just need to send me the ID and password that Teamviewer creates to get access to your PC

    support@holdemmanager.com

    Thanks
    Morny
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  8. #8
    Member
    Join Date
    Jun 2009
    Posts
    46

    Default

    Quote Originally Posted by morny View Post
    Hi,

    Please email me and we can do a teamviewer session, just download teamviewer from TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet and let me know a suitable time GMT in advance. Teamviewer allows me to access your computer to fix the problem.

    When we agree a suitable time you just need to send me the ID and password that Teamviewer creates to get access to your PC

    support@holdemmanager.com

    Thanks
    Morny
    email sent


    thanks

Similar Threads

  1. hd crashed+need to x-fer hud from old hd
    By sq33g in forum Manager General
    Replies: 1
    Last Post: 01-27-2010, 01:08 PM
  2. HEM crashed
    By Ruleza in forum Manager General
    Replies: 7
    Last Post: 08-29-2009, 03:25 PM
  3. PC crashed what now
    By b0n3z88 in forum Manager General
    Replies: 8
    Last Post: 08-21-2009, 08:21 AM
  4. HEM crashed
    By gizzy12 in forum Manager General
    Replies: 1
    Last Post: 07-09-2009, 01:49 PM
  5. Replies: 1
    Last Post: 06-04-2009, 08:21 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •