HM is not importing all hands / Import error
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  1. #1
    Junior Member
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    Default HM is not importing all hands / Import error

    I am having some problems with HM.
    I bought some hands and I can't import them. When I select the folder
    that they are in and it starts to import, the hands are all "import errors". A friend of mine imported them normally. What can I do ?

    I made a session right now and played something like 500 hands. The
    table manager was showing exactly my profit and the quantity of hands.
    But when i look at "Sessions" on HM, it shows me only 330 hands on
    that session and 2/3 of my profit.

    ^^ This happened again.


    Sorry for my english

  2. #2
    HM Support netsrak's Avatar
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    Please create a new database and try to import the hands into this database.

  3. #3
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    I have suddenly started having the same problem... All hands I'm trying to import are coming up as errors. It started when I was downloading another large file - got through 140k hands, then the last ten came up that there was an import error. I assumed the file was corrupted and ignored it. Then when I tried downloading from the next file, all hands were corrupted. And the next file, and the next file...

    If I make a new database, I assume I will have to transfer all hands across? My db is quite large and that could take some time - is there any other way to sort this problem?

  4. #4
    *** HM3! *** fozzy71's Avatar
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    Are you importing mined hands? What type of files? HM seems to have issues with HUGE XML files from HH mining sites. Try breaking up the file into smaller files. If you still have problems you can create a new DB and try to import one of the files to the new DB. If you still can't get them to import Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.com

  5. #5
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    Thank you. Breaking the big files into smaller ones seems to be working.

  6. #6
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    Quote Originally Posted by DONNYBOY View Post
    Thank you. Breaking the big files into smaller ones seems to be working.
    I am having the same issue. Did you create a new database and also how small should the file be?

  7. #7
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    sorry, but how can I break these XML files?

  8. #8
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    Sorry for taking so long to reply. Split the file into 5 smaller ones, each ranging from 25 to 40 HHs in each one. Didn't need to open a new database, they imported into my existing one.

  9. #9
    Tech Support Manager morny's Avatar
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    Hi,

    please email one of those big ones that wont import and ill look into it support@holdemmanager.net
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  10. #10
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    Quote Originally Posted by Vader View Post
    sorry, but how can I break these XML files?
    When you open the folder you should see a whole load of files inside. Create a few new folders there, label them 1 to 5 or whatever. Then copy and paste the files across a bunch at a time, say 25 into each folder (or however many you're trying to copy).

    Once that's done, import from these files. Should work fine.

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