HM2 HUD not working with 888.es software
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  1. #1
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    Oct 2011
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    Default HM2 HUD not working with 888.es software

    Hiya,

    I have recently had to swap over to 888.es poker software and when I tried it for the first time today my HUD did not appear at all, it just said "waiting for hands". Is there some setting I need to change?

    Thanks

  2. #2
    Former HM Support DogNamedBluff's Avatar
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    Please make sure the hand history folder path in the poker client and the HM2 Hand Importing > Auto Import Folder paths both match and the hand histories are being saved in English.

    Next make sure the Hand Importing > Site Time Adjustments have been set correctly.
    http://hm2faq.holdemmanager.com/ques...ime+Adjustment

    Also please try using the Table Finder to get the HUD's to show.
    http://hm2faq.holdemmanager.com/ques...+not+appear%3F

    Finally view the following FAQ. If this does not solve the problem, please answer all the questions at the bottom of the FAQ to help us narrow down the issue. The more questions you answer the quicker we can narrow down the issue and provide a solution.

    http://hm2faq.holdemmanager.com/ques...+does+not+work

    Also please view the FAQ on setting up Pacific to work with HM2: http://hm2faq.holdemmanager.com/ques.../Pacific+Poker

  3. #3
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    Oct 2011
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    The 888.es software wasnt even set to save hand histories at all, so I changed this and updated HM2 with the location

    The hand history file is in English and the time in it matches my PCs time

    I tried the table finder but that did not find any sessions as in the pic
    table finder 888.es.jpg

    I will go through the FAQ and questions later

  4. #4
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    I just found this in settings -> international sites
    international.jpg

    There is no option for 888.es or pacific is this the cause of the problem?

  5. #5
    Holdem Manager Support Sarek's Avatar
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    There is a bug in "national" 888 clients. Not only ES, but in all.
    So, please go to the English page of 888 site and download client from there.
    And install it initially in English

  6. #6
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    Oct 2011
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    I can only download the 888.es software now, whenever I go to 888.com it autoforards me to 888.es as I live in Spain

  7. #7
    HM Support Patvs's Avatar
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    Bugticket on this is: HM-5124,
    It's already fixed in HM1:
    http://www.holdemmanager.com/Downloa..._03Aug2012.exe
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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