HEM can't connect to server to update registration
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  1. #1
    Junior Member
    Join Date
    Nov 2008
    Posts
    27

    Default HEM can't connect to server to update registration

    hey this is the detailed print-out I am getting. is there any way to get this back up and running?

    License Failure Details
    --------------------------------------------------
    2/22/2010 1:12:30 AM
    HoldemManager.frmLoading
    --------------------------------------------------

    Errors connecting to the server.

    DETAILS

    Could not activate license at server.
    Unable to connect to the remote server

    System Info
    --------------------------------------------------

    Timestamp: 2010-02-22T01:12:30 / 2010-02-21T19:12:30
    Entry Assembly: HoldemManager, Version=1.10.0.5, Culture=neutral, PublicKeyToken=null
    Base Directory: C:\Program Files\RVG Software\Holdem Manager\
    Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
    OS Version: 5.1.2600.196608
    CLR Version: 2.0.50727.3603
    Process Bitness: 32-bit
    Culture: en-US / en-US
    Encoding: Western European (Windows)
    IIS Available: True
    Machine Code: VD3UT-C56SL-S31MK-CUP4N-12S3T-WT6UG

    Assemblies
    --------------------------------------------------

    35idc9pb *
    3.2.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)


    Accessibility *
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

    DeployLX.Licensing.v3 *
    3.2.2000.0 / 3.2 R 3813 for .NET 2.0
    C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

    DevComponents.DotNetBar2 *
    8.3.0.0 / 8.3.0.0 for .NET
    C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

    HoldemManager *
    1.10.0.5 / 1.10.0.5 for .NET
    C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

    mscorlib
    2.0.0.0 / 2.0 R 3603 for .NET 2.0
    C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

    System
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

    System.Configuration
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

    System.Drawing
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

    System.Web
    2.0.0.0 / 2.0 R 3082 for .NET 2.0
    C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

    System.Web.Services
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

    System.Windows.Forms
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

    System.Xml
    2.0.0.0 / 2.0 R 3082 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Which Operating System, Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily -


    Read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Nov 2008
    Posts
    27

    Default

    windows XP no firewall (windows is disabled) and no anti-virus software running in the background. still saying that HEM can't connect to server even though every other program can connect to the internet.

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
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    Amsterdam, the Netherlands
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    33,523

    Default

    FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager

    Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe



    Add exceptions to the windows firewall, even if it is off.

    Update XP to XP Service Pack 3
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Junior Member
    Join Date
    Nov 2008
    Posts
    27

    Default

    ugh I've done all of the above steps and it still isn't working. this is getting really frustrating as I've already had HEM up and running today and simply closed it and re-opened it only to be confronted with these issues for the last 8 hours. I have no holdemmanager.exe.ldat file to delete and I've already deleted the HoldemManager.lic multiple times. code has been reset and still it cannot connect to server. also have xp sp3 installed.

  6. #6
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    fixed.. was caused by PROXY settings
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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