Seeing report but not stat overview
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  1. #1
    Junior Member
    Join Date
    Sep 2008
    Posts
    8

    Default Seeing report but not stat overview

    Heya,

    I am on my trial on HEM and about to buy it. Just one problem so far.

    I can't see my stats under "Cash Games". I have cleared and edited the filter, added my alias and refreshed but still nothing there.

    However if I go to Players and run report I can see myself and I have played around 400 hands. The HUD also works great, no problems there!

    What have I done wrong?

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,888

    Default

    Can you try upgrading to this update and see if it reappears

    http://www.holdemmanager.com/downloa...te1.06.03h.exe
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  3. #3
    Junior Member
    Join Date
    Sep 2008
    Posts
    8

    Default

    Thanks for the quick reply!

    Installed the update but still nothing showing up!

  4. #4
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
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    20,888

    Default

    Can you try exporting your hands from the old database and then create a new database http://208.109.95.123/faq/afmviewfaq.aspx?faqid=146 and import them into it

    follow just the 1st step in this to see how to export hands from the old database http://208.109.95.123/faq/afmviewfaq.aspx?faqid=12
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  5. #5
    Junior Member
    Join Date
    Sep 2008
    Posts
    8

    Default

    It's working now, thanks! Weird that it would begin working just by creating a new DB

  6. #6
    Junior Member
    Join Date
    Sep 2008
    Posts
    8

    Default It's Back

    Seems like the problem is back after a few days of working nicely. I really don't want to make new databases every 2-3k hands

    Ideas?

    Thanks!

  7. #7
    Administrator Rvg72's Avatar
    Join Date
    Jul 2008
    Posts
    3,056

    Default

    Can you install www.teamviewer.com and email me your login and password to support@holdemmanager.net

    I'd like to see this in action to get you up and running

    Roy

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