Not tracking data on 1 player
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  1. #1
    Junior Member
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    Default Not tracking data on 1 player

    Just noticed this happen yesterday - sitting at a table and both Hold Em manager and the HUD would not import data for a player. Not sure if it was because of the name of the player (it included a "?" at the end of his/her name) or what, but i tried stopping and starting the HUD multiple times / auto import etc and it refused to import data on this specific player and the HUD remained w/ a hand count of 1 w/ all 0's for stats.

  2. #2
    HM Support Patvs's Avatar
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    Update: HM1: http://www.holdemmanager.com/Downloa...25Jun2012a.exe

    Was this playing Zoom on PokerStars?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

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  3. #3
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    Quote Originally Posted by Patvs View Post
    Update: HM1: http://www.holdemmanager.com/Downloa...25Jun2012a.exe

    Was this playing Zoom on PokerStars?
    hey im an idiot - this was w/ HEM2 not HEM1, and it was on Cake. Can i have this thread moved to the HEM2 bugs or do i have to repost it?

    sorry about that!

  4. #4
    HM Support Patvs's Avatar
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    Update: HM2: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    If that doesn't resolve it, email us a handhistory when this happens again.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
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    Will do thank you for the reply and apologies for improper forum :/ BTW, I did already have the most recent update installed too.

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