Tourney\results after registration i can't view my tournaments
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  1. #1
    Junior Member
    Join Date
    Feb 2010
    Posts
    2

    Default Tourney\results after registration i can't view my tournaments

    Hi,
    Today i've registered my license n.2 on my notebook (trial 15 days evaluate today), i have a license n.1 on my desktop and it's ok.
    Before registration HEM was full functionally, after registration (succesfully completed) if i click on tourney/results all my tournaments are disappeared.

    I can view all my tourney hands in
    reports,
    preflop cards and
    hand

    but in reports there's nothing...
    nothing in stats, dataview, graphs and trending pallettes...

    I clicked on:
    filter by date: all hands
    buy in: 0 to 10000
    players: 0 to 40000
    all speeds
    all games
    all tables
    hold'em
    No filters

    but i can't see no tournament on my database (player name is setted, if i search a player name from my DB i can find it but no tornament appears...)

    After this problem i tried to update HEM from 1.10 beta 5 to 1.10.02 but nothing is changed...

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,889

    Default

    Couple of things you can try

    1) Please install the latest version (1.10.02): (already done)
    http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
    2) Clear the main filter go to Filter > Clear then Filter > Use for all
    3) Now try reports, hands and sessions TAB and see if the hands are showing up
    4) Beside the date filter and clear filter you should see a dropdown box with All Games, Omaha, Holdem etc make sure All Games is selected.
    5) If the problem persists try creating a new database: FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Databaseand see if there was any errors importing the hands, then check and see did the missing hands appear.

  3. #3
    Junior Member
    Join Date
    Feb 2010
    Posts
    2

    Default

    Ok, trouble solved.
    Points 1-2-3-4 don't worked fine, with point 5 i fixed the problem.

    Thanks

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