Any tournament with more than 1 table will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit.
You may need to request and import any/all of your old tournament histories and import those to HM2. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client to be sure that it is enabled in the Pokerstars options and be sure that HM2 has added the folder to your Auto Import Folder Configuration.
http://hm2faq.holdemmanager.com/ques...er+Stars+Setup
Email
support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.
They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.
The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.
http://faq.holdemmanager.com/questio...and+Histories+
If you continue to have problems, please zip and email the problem hand histories and tourney summaries. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).