problems upgrading from small stakes version to pro version

[kingpimp111]

hi guys!

i have serious problems upgrading my small stakes version to pro version,

it all starts with clearing the new license code:

the program tells me to delete a file named holdemmanager.exe.ldat and a file named holdemmanager.lic. in order to find these files i have activated the SHOW HIDDEN OBJECTS button in the folder options.

but i still can't see these items.

now i have also tried to reinstall HEM and type in the new code, but it did not work.


please help me somebody!!!

[fozzy71]

You have to show the protected operating system files.

Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tuto...utorial62.html




1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.


If that doesn't work, try this:


1. Shutdown Hold'em Manager
2. Navigate to your RVG Software/Holdem Manager/Config folder
3. Create a file called LicDebug.txt
4. Restart Hold'em Manager

You should hopefully be able to enter your new code now. Once you have done this close Hold'em Manager, delete LicDebug.txt and restart Hold'em Manager.


If neither thing works, please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.com.