PartyPoker tournament results dissapears and one with date 31/12/9999 appeared
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  1. #1
    Senior Member
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    Default PartyPoker tournament results dissapears and one with date 31/12/9999 appeared

    When I tried to edit the funny one, the program just crashed.

  2. #2
    HM Support Patvs's Avatar
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    Update to: http://www.holdemmanager.com/Downloa...AutoUpdate.exe


    If that doesn't resolve it, select the tourney and delete ALL its hands.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
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    I fixed it just reindexing the database...
    But I don't know why this wrong result appeared from nowhere... no crashes, nothing..
    Thxs anyway

  4. #4
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    Quote Originally Posted by xbytewalker View Post
    I fixed it just reindexing the database...
    But I don't know why this wrong result appeared from nowhere... no crashes, nothing..
    Thxs anyway
    New update:
    The same issue with a Pokerstars MTT, tried to delete the hands the program just crashes.
    please advice.

  5. #5
    HM Support Patvs's Avatar
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    When there is a crash, please sent your full log.txt file, located in the following folder to hm2support@holdemmanager.com:

    Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\

    XP: c:\documents and settings\{username}\appdata\HoldemManager
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  6. #6
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    Updated to .6900, no crash but deletion take ages...maybe tomorrow I check if has finished.

  7. #7
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    The deletion process finishes (very very slow for a 40 hands tourney), but the 31/12/9999 23:59:59 tourney still there (no tourney number)....

  8. #8
    HM Support Patvs's Avatar
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    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
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    Still there, the hands show that the hands are from the last tourney played though.
    9999.jpg

  10. #10
    Former HM Support DogNamedBluff's Avatar
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    Please try deleting by following these steps:

    1) Navigate to the Tournaments Report --> Highlight the tournament you wish to delete.

    2) In the Hands View tick 'All' to show all hands from that tournament

    3) Select all of the hands in the Hands View.
    **This can be done by highlighting the first hand > then use keystroke 'Shift + A'**

    4) Right click > Delete the hands.

    This should remove the tournament from HM2.

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