Import of Rush hands stops after internet disconnect
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  1. #1
    Junior Member
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    Apr 2009
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    Default Import of Rush hands stops after internet disconnect

    I just upgraded to 1.10.01 and now I have a problem where if I suffer from an internet disconnection while playing rush games, the hands stop auto importing in HEM. I have tried shutting down HEM and restarting but HEM will still not import the past or any new hands using auto import. If I manually import the files after done playing, I get all missed hands imported fine so I don't think it's a problem with the FT files.

    Also, I never had this problem on the older versions of HEM so I think something in the new Beta changed the behavior. Unfortunately I play a lot on a Verizon wireless aircard while traveling and disconnects are a daily occurance so I can not avoid them but they never caused an issue with auto import in the past.

    Thanks,
    Rob

  2. #2
    HM Support netsrak's Avatar
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    Default

    Reboot your computer, move all handhistory files from the ftp folder to a different folder and try again. I guess its just a corrupt file causing this.

  3. #3
    Junior Member
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    Apr 2009
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    Default

    Rebooting doesn't seem to make a difference. The same problem has occurred the last few days in every session I play. There must be something that the disconnect and subsequest reconnect does that causes HEM to stop auto importing hands.

    -Rob

  4. #4
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    Default

    Strange, i'll forward it

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