ZOOM HUD is lagging + both PS and HM2 freezes when I try to create a note
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  1. #1
    Junior Member
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    Jul 2008
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    Default ZOOM HUD is lagging + both PS and HM2 freezes when I try to create a note

    Title says it all I guess.

    When playing zoom the HUD is mostly a full hand behind, previous pots aren't up to date and skip hands, replayer isn't working and when I try to manually create a note both HM2 and Pokerstars software freeze.

    Annoying at least, very, very costly so far.

    What info do you require to properly help me?

  2. #2
    HM Support Patvs's Avatar
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    Feb 2009
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    Default

    HM2:

    Make sure you have the latest internal patch for HM2 - http://www.holdemmanager.com/Downloa...AutoUpdate.exe




    PLEASE MAKE SURE YOU CLOSE POKERSTARS AND HOLDEMMANAGER BEFORE YOU PROCEED:


    Please download the following file from dropbox and place it into your \Holdem Manager or \Holdem Manager 2 folder.

    http://dl.dropbox.com/u/11623474/Blitz.dll


    Now start Pokerstars and Holdem Manager and it should work again.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
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    I updated and put the blitz file in the correct folder. Didn't really change anything. Beginning of a session is mostly okish, but as it progresses the HUD can't keep up.

    HEM in general feels very laggy. So far honestly very dissapointed I've spent money on this. I didn't buy it to get pretty graphs, I bought it because you advertise it does certain things.

  4. #4
    Former HM Support DogNamedBluff's Avatar
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    Please update to this version: http://www.holdemmanager.com/Downloa...AutoUpdate.exe (6934)

    After updating, if you continue to lag, please see this FAQ:
    http://hm2faq.holdemmanager.com/ques...HUD+is+lagging and if the problem still persists can you please fill out this form and well contact you shortly https://docs.google.com/spreadsheet/...ZTAxZk9YcEE6MQ

  5. #5
    Junior Member
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    I updated, and both PS and HEM2 freezes when creating a note. HEM2 even crashed after opening multiple noteboxes caused when I clicked mutliple times due to the freezing.

    I'll fill in the form, because without notes there's little use for the software.

  6. #6
    HM Support Patvs's Avatar
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    Update: HM2: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    Which Operating System, Firewall, and Anti-Virus are you using?

    For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

    Run a manual Windows Update and install all updates, including all .net framework updates.

    Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 My Digital Life
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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