Holdem Manager + Ongame: Any updates?

[sgxou]

Hallo HM community,

are there any updates regarding the issue of HEM with the Ongame Network? I have installed the latest HEM beta version, yet I am still unable to play with a hud, since the software is too slow (I can not push the appropriate call/fold buttons before timing out) and occasionally the HEM software crashes.

What is the current remedy to this problem, and how is HEM confronting these problems?

With kind regards,
S.

[fozzy71]

I don't believe this is a common problem.

Which Operating System, Firewall, and Anti-Virus are you using?

Turn off any transparent backgrounds and multiple panels, if using them.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afm...aspx?faqid=171

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.


I would suggest you do the majority of the things in this thread: http://www.holdemmanager.net/forum/s...ad.php?t=11194

Some of the most important things, imo:

- Remove the WinnerName, WinnerCards and WinnerWon from the Options > Hands View Column Selecto
- Turning off logging and deleting existing logs
- Vacuum/Full/Analyze, then Reindex - http://www.holdemmanager.net/faq/afm...aspx?faqid=163
- Defrag last and make sure you stop the postgresql service before you defrag. I personally use Smart Defrag.
- Do a Cold Boot (Shut Down > Start) before you use HM again