Import Errors

[virtueed]

Just moved on vista home premium 32bit italian and after a fresh install of postgres 8.4 and HEM 1.10 beta 5 I'm not able to import any hands. The importer detect the file and imports it but none of the hands are imported and all hands are reported as errors. This happens both if autoimporting and if manually imported.
Default locale is set to English (US) even if the vista language is italian. Default locale for Postgres is English (US).

Here are my answer to the default questions:

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.10 beta 5

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
Pokerstars, FullTiltPoker, iPoker all games I play mainly s&g

2a) Have you clicked the Start Auto Import Button?
Yes

3) Have you the settings exactly as per the FAQ for your site?
I moved the pokerstars HH folder to ps install directory\HandHistory\ because
HEM is not able to locate users\my account\appdata\...

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes

5) Are the hands being imported into Holdem Manager?
No

5a) Do they import if you create a new database?
I've tried this several times but it doesn't help.

6) Have You Tried the Table Finder and did it work?
No

7) If you open the HH are they written in English?
Yes and I'm able to import them on my second PC with XP

8) If your using Vista have you UAC disabled?
No, but I setup DbControlPanel.exe, HMHud.exe, HoldemManager.exe to run as admin. I also tried to setup HMImport.exe to run as admin but it doesn't help.

9) Have you attached the holdemmanager.config file?
Yes

[virtueed]

With FullTilt everything is working fine. With Pokerstars.it the import error remains.

[fozzy71]

Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.

Please let me know what time zone you are in and what time/days are convenient for you, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer . I schedule support from 12:00 - 22:00 EDT, 7 days a week.

[fozzy71]

Just moved on vista home premium 32bit italian and after a fresh install of postgres 8.4 and HEM 1.10 beta 5 I'm not able to import any hands. The importer detect the file and imports it but none of the hands are imported and all hands are reported as errors. This happens both if autoimporting and if manually imported.
Default locale is set to English (US) even if the vista language is italian. Default locale for Postgres is English (US).

They imported fine for me on 64 bit Vista.

Try changing your Regional and Language settings to English (Canada) and reboot.

Here are my answer to the default questions:

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.10 beta 5

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

3) Have you the settings exactly as per the FAQ for your site?
I moved the pokerstars HH folder to ps install directory\HandHistory\ because
HEM is not able to locate users\my account\appdata\...

If you can't see it, turn off the windows option that is hiding that directory. http://www.bleepingcomputer.com/tuto...utorial62.html

http://www.holdemmanager.com/downloa...ges/hidden.jpg

Now change the Pokerstars and HM import folder to the default path for pokerstars in \appdata\local

[virtueed]

Thank you, with beta 6 everything work fine!