Crash every time I open "Reports" tab (.6756)
Page 1 of 2 12 LastLast
Results 1 to 10 of 18
  1. #1
    Junior Member soulburner's Avatar
    Join Date
    May 2012
    Posts
    10

    Default Crash every time I open "Reports" tab (.6756)

    I've just installed a trial version of HM2 (latest version) and EVERY time I open "Reports" tab it hangs for a pair of secs, then draws graphics (I can see two reports tabs appear) and crashes. I can't even do anything.

    I've sent reports to you. I've repeated this for about 5 times and every time HM crashed just I open the "Reports" tab.

    Then, I decided to write a post to the forum, opened HM again, moved it to another monitor (I have 2 monitor system) (does it matter???) and - a MIRACLE! It didn't crash! I've tried to close one of two reports tabs and HM crashed again.

    And now... I can't see anything in my "reports" at all! Checking reports, but no result.

    hm2_none.png

    When I remove all checks from "reports" dropdown list, I get "You have to select at least 1 report" message. If I select any number of them - I have no result.

    Restarting HM doesn't help. No matter what monitor it is on.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Update to: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    Turn ON the Windows AERO interface.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member soulburner's Avatar
    Join Date
    May 2012
    Posts
    10

    Default

    Quote Originally Posted by Patvs View Post
    Update to: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    Turn ON the Windows AERO interface.
    Installed update. Everything is the same. Blank page. Turning any reports on/off doesn't have any result.

    AERO was always ON (take a look at right border of the window on my screen).

  4. #4
    Junior Member soulburner's Avatar
    Join Date
    May 2012
    Posts
    10

    Default

    Any thoughts?

  5. #5
    Senior Member rowhousepd's Avatar
    Join Date
    Feb 2010
    Location
    Philadelphia, PA
    Posts
    622

    Default

    v6780 seemed to fix that for me.
    Last edited by rowhousepd; 05-05-2012 at 04:48 AM.

  6. #6
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
    Junior Member soulburner's Avatar
    Join Date
    May 2012
    Posts
    10

    Default

    So, what I've made.

    1. Installed update (6794), ran HM2
    2. Opened "Reports", nothing was there
    3. Began clicking on checkboxes trying to add/remove different reports... no result. Blank window.
    4. Then I removed all reports (got message box "need at least one") and decided to add a report from sub-menu. I've selected "ITM Graph".
    5. Graph appeared and one tab "ITM Graph" appeared too!

    Ok... I thought everything is ok from now and checked "Tournaments" report. And HM2 crashed

    log.txt

    (I've tried to check "Trournaments" report before, but it didn't crash HM2, just didn't do anything).

    And now, I'm at the beginning - HM2 crashes when I open my "Reports" tab (after a pair of seconds of thinking, just as the graphs are drawn):

    hn2_cr.png
    log.txt
    Last edited by soulburner; 05-05-2012 at 06:36 AM.

  8. #8
    Junior Member soulburner's Avatar
    Join Date
    May 2012
    Posts
    10

    Default

    Any assistance? I'd like to use your software but I don't want to use it without ability to view graphs

  9. #9
    Junior Member soulburner's Avatar
    Join Date
    May 2012
    Posts
    10

    Default

    It crashed again:

    I've translated some error messages from RUS to ENG:

    01:42:34.704 [Worker:Report.FilterHands] TIMER: 00:00.943 [Report.FilterHands]
    01:42:38.407 [Worker:Report.ProcessPlayerHandsParallel] Setting report rows.
    01:42:38.407 [Worker:Report.ProcessPlayerHandsParallel] Performance: Generate Report ITM Graph with 3035 hands
    01:42:38.501 [Worker:Report.ProcessPlayerHandsParallel] TIMER: 59:55.811 [Report.ProcessPlayerHandsParallel]
    01:42:38.501 [Worker:AnalysisReportsViewModel.RefreshReportAsync] TIMER: 00:04.762 [AnalysisReportsViewModel.RefreshReportAsync]
    01:42:38.502 [Worker:AnalysisReportsViewModel.RefreshReportAsync] TIMER: 59:55.812 [AnalysisReportsViewModel.RefreshReportAsync]
    01:42:38.777 [Main:<>c__DisplayClass36.<ConfigureReportRows>b__3 5] ReportDataGrid.ConfigureReportRows Invoke delayed for 5084 ms
    01:42:38.927 [Main:HMDataGrid.RestoreColumnSettings] Undefined value.
    Parameter name: settingsRepository
    01:42:38.947 [Main:<>c__DisplayClass36.<ConfigureReportRows>b__3 5] ReportDataGrid.ConfigureReportRows duration=169 ms
    01:42:38.955 [Main:<>c__DisplayClass2.<viewModel_PropertyChanged >b__0] e.PropertyName=ReportRows
    01:42:38.957 [Main:<>c__DisplayClass2.<viewModel_PropertyChanged >b__0] e.PropertyName=ReportRows
    01:42:38.958 [Main:<>c__DisplayClass2.<viewModel_PropertyChanged >b__0] e.PropertyName=ReportRows
    01:42:38.959 [Main:<>c__DisplayClass2.<viewModel_PropertyChanged >b__0] e.PropertyName=ReportRows
    01:42:39.197 [Main:CaddyNotes.InitializeWithPlayer] Notecaddy Initializing : sb_spb
    01:42:39.203 [Main:CaddyNotes.InitializeWithPlayer] Notecaddy Finished for : sb_spb with 0 notes
    01:42:40.650 [Main:PlayerSummariesView.GenerateStatHistogram] PlayerSummaries: GenerateStatHistogram error caught.
    01:42:40.671 [Main:CaddyNotes.InitializeWithPlayer] Notecaddy Initializing : sb_spb
    01:42:40.672 [Main:CaddyNotes.InitializeWithPlayer] Notecaddy Finished for : sb_spb with 0 notes
    01:42:40.690 [Main:PlayerSummariesView.GenerateStatHistogram] PlayerSummaries: GenerateStatHistogram error caught.
    01:42:41.582 [Main:<>c__DisplayClass36.<ConfigureReportRows>b__3 5] ReportDataGrid.ConfigureReportRows Invoke delayed for 2627 ms
    01:42:41.615 [Main:HMDataGrid.RestoreColumnSettings] Значение не может быть неопределенным.
    Имя параметра: settingsRepository
    01:42:41.616 [Main:<>c__DisplayClass36.<ConfigureReportRows>b__3 5] ReportDataGrid.ConfigureReportRows duration=33 ms
    01:42:41.619 [Main:ReportView..ctor] Performance: ReportView constructed in 7991 ms
    01:42:41.640 [Main:AnalysisReportsViewModel.RefreshReports] Starts
    01:42:41.640 [Main:AnalysisReportsViewModel.RefreshReports] Returns
    01:42:41.641 [Worker:AnalysisReportsViewModel.RefreshReportAsync] ITM Graph
    01:42:41.641 [Main:AnalysisReportsViewModel.RefreshReports] TIMER: 00:00.001 [AnalysisReportsViewModel.RefreshReports]
    01:42:41.739 [Worker:Report.FilterHands] TIMER: 00:00.001 [Report.FilterHands]
    01:42:41.802 [Worker:Report.ProcessPlayerHandsParallel] Setting report rows.
    01:42:41.802 [Worker:Report.ProcessPlayerHandsParallel] Performance: Generate Report ITM Graph with 3035 hands
    01:42:41.803 [Worker:Report.ProcessPlayerHandsParallel] TIMER: 59:59.113 [Report.ProcessPlayerHandsParallel]
    01:42:41.803 [Worker:AnalysisReportsViewModel.RefreshReportAsync] TIMER: 00:00.163 [AnalysisReportsViewModel.RefreshReportAsync]
    01:42:41.803 [Worker:AnalysisReportsViewModel.RefreshReportAsync] TIMER: 59:59.114 [AnalysisReportsViewModel.RefreshReportAsync]
    01:42:47.888 [Worker:TooltipManager.getTooltipsForCategory] Performance: getTooltipsForCategory(ANALYSIS_REPORTS) completed in 1 ms
    01:43:03.364 [Main:ReportDataGrid..ctor] duration=1 ms
    01:43:03.400 [Main:HandsDataGrid..ctor] Finished HandsDataGrid constructor 23 ms
    01:43:03.512 [Main:<>c__DisplayClass36.<ConfigureReportRows>b__3 5] ReportDataGrid.ConfigureReportRows Invoke delayed for 108 ms
    01:43:03.536 [Main:HMDataGrid.RestoreColumnSettings] Value can't be undefined.
    Имя параметра: settingsRepository
    01:43:03.536 [Main:<>c__DisplayClass36.<ConfigureReportRows>b__3 5] ReportDataGrid.ConfigureReportRows duration=23 ms
    01:43:03.543 [Main:<>c__DisplayClass36.<ConfigureReportRows>b__3 5] ReportDataGrid.ConfigureReportRows Invoke delayed for 4 ms
    01:43:03.567 [Main:HMDataGrid.RestoreColumnSettings] Значение не может быть неопределенным.
    Имя параметра: settingsRepository
    01:43:03.575 [Main:<>c__DisplayClass36.<ConfigureReportRows>b__3 5] ReportDataGrid.ConfigureReportRows duration=32 ms
    01:43:03.579 [Main:ReportView..ctor] Performance: ReportView constructed in 242 ms
    01:43:03.949 [Main:App.App_DispatcherUnhandledException] Exception: System.Reflection.TargetInvocationException: Caller thrown an exception. ---> System.FormatException: Input string had illegal format.
    в System.Number.ParseDouble(String value, NumberStyles options, NumberFormatInfo numfmt)
    в Nini.Config.ConfigBase.GetDouble(String key, Double defaultValue)
    в HoldemManager.Modules.UI.Analysis.ReportView..ctor (IUnityContainer container, IReport report)
    в HoldemManager.Modules.UI.Analysis.AnalysisView.Set ReportView(TabItem selectedItem)
    в HoldemManager.Modules.UI.Analysis.AnalysisView.OnV iewModelPropertyChanged(Object sender, PropertyChangedEventArgs e)
    в System.ComponentModel.PropertyChangedEventHandler. Invoke(Object sender, PropertyChangedEventArgs e)
    в HoldemManager.Modules.UI.Analysis.ViewModels.Analy sisReportsViewModel.RaisePropertyChanged(String propertyName)
    в HoldemManager.Modules.UI.Analysis.ViewModels.Analy sisReportsViewModel.set_CurrentReport(IReportNode value)
    в HoldemManager.Modules.UI.Analysis.ViewModels.Analy sisReportsViewModel.OnReportVisibilityChanged(Repo rtVisibilityChangedEventArgs args)
    --- Конец трассировки внутреннего стека исключений (end stack trace) ---
    в System.RuntimeMethodHandle._InvokeMethodFast(IRunt imeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
    в System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
    в System.Delegate.DynamicInvokeImpl(Object[] args)
    в System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
    в MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
    в System.RuntimeMethodHandle._InvokeMethodFast(IRunt imeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
    в System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
    в System.Delegate.DynamicInvokeImpl(Object[] args)
    в System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
    в MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

  10. #10
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States) in Windows--> Control Panel--> Region & Language
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

Similar Threads

  1. Replies: 10
    Last Post: 05-17-2012, 10:33 AM
  2. 6756." Fold vs CB - 3bet pot" is wrong
    By vyvojer in forum HM2 Releases
    Replies: 7
    Last Post: 05-08-2012, 05:09 AM
  3. Crash when switching to Reports tab (v.6756)
    By rowhousepd in forum Bug Reports
    Replies: 2
    Last Post: 05-02-2012, 05:52 PM
  4. Replies: 1
    Last Post: 08-13-2011, 11:36 PM
  5. Replies: 4
    Last Post: 09-02-2009, 10:45 AM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •