registrationproblem
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  1. #1
    Member
    Join Date
    Jun 2009
    Posts
    46

    Default registrationproblem

    Had to reinstall holdem manager on my laptop becuase i had to format my frive. yesterday i managed to register it but today when i log on it asks me to register and every time i click activate now - requires an internet connection...it comes up with an error and won't let me go into holdem manager...

    how do i put in a new code or activate it?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

    To get your current license from your running installation of HEM: Help > Show Serial Number

    You will need to sign up, login, and then reset your code, then logout/login, to verify it was reset.


    If that doesn't help try this:

    Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tuto...utorial62.html

    1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

    2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

    3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    If you can't find those files, DO NOT delete any other files with similar names.

    Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net.

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