2.0.0.6745 lots of problems
Page 1 of 2 12 LastLast
Results 1 to 10 of 14
  1. #1
    Junior Member
    Join Date
    Dec 2008
    Posts
    27

    Default 2.0.0.6745 lots of problems

    Crashed on initial auto update.

    Did a full reinstall, required entering serial etc and then resetup of various options.

    Now it's crashing constantly and auto scan is locking up and active session gets stuck.

    Playing Stars zoom

    Done another full install, same problems.

    Where can I get the previous version as this latest is majorly borked.

  2. #2
    Junior Member
    Join Date
    Dec 2008
    Posts
    27

    Default

    one thing in particular that isnt working is the active session summary graph. Hands seem to be coming in but the graph doesnt update unless i quit and open again

  3. #3
    Junior Member
    Join Date
    Apr 2011
    Posts
    5

    Default

    Downgrade link pls.. this version is super buggy, pop-ups all over the place, crashed on licensing, it's just all over the place. Praying for PT4 release asap!

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    When there is a crash, please sent your full log.txt file, located in the following folder to hm2support@holdemmanager.com:

    Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\

    XP: c:\documents and settings\{username}\appdata\HoldemManager
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Junior Member
    Join Date
    Dec 2008
    Posts
    27

    Default

    am I the only one that active session graph and cards is still screwed since 6745?

    It's still dead in 6756?

    If I am the only one why is it happening? the table scanner appears to be working it's importing ok and if I close HEM and reopen then the session summary updates, its just not updating live as I play.

  6. #6
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
    Junior Member
    Join Date
    Dec 2008
    Posts
    27

    Default

    No that's not got it sorry.

    It's updated me to .6778

    but active session, the graph and the hands do not work live anymore like they did pre 6745. Unless some setting has changed somewhere to stop it after the re-install?

    The table scanner is working and the HUD etc. It says its the active session in the drop down but above the graph it says its the previous session and shows the previous graph. Hence it never updates and cards never update.

    just updated to 6780 - still same.

    I can't be the only one with dead active summary? Surely lots of people use that feature?
    Last edited by bobbydavro; 05-02-2012 at 02:37 PM.

  8. #8
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,888

    Default

    I cant reproduce this but it might be something specific, the first thing that comes to mind is the active session shows hands that were played within x mins of your current time, can you look in reports after you played a hand and see if the timestamp matches your computer clock.

    If it doesnt then go to Importing in the ribbon, then to site time adjustment and try adjusting until the time lines up as expected.

    If not well do a teamviewer session to investigate, email hm2support@holdemmanager.com with a suitable time and timezone
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  9. #9
    Junior Member
    Join Date
    Dec 2008
    Posts
    27

    Default

    cheers for the ideas.

    The time all appears to be right, I can play hands they show in the table scanner but not the session summary (graph or hand lists) but as soon as I close then reopen the active session is updated and graphs and cards show what I have just played with the correct times.

    time adjustment shows 5hours for stars in the settings and matches the time in my stars for WET.

    It's as if everything is working but the graph and cards are just not refreshing as I play.

  10. #10
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    Please reproduce the issue, describe what you were doing and attach your log.txt file to an email and send it to hm2support@holdemmanager.com with a link to this thread.-

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Similar Threads

  1. Lots of hud problems - stats missing/incorrect
    By michty6 in forum Manager General
    Replies: 9
    Last Post: 12-05-2011, 10:59 PM
  2. Moving from HM1 to HM2: Lots of problems
    By sawwee in forum General Support
    Replies: 16
    Last Post: 11-10-2011, 06:41 PM
  3. A lots of problems with HM
    By Coke in forum Manager General
    Replies: 5
    Last Post: 03-15-2011, 09:28 AM
  4. lots of problems with HEM 1.11.06b on PS
    By hoerebok in forum Manager General
    Replies: 2
    Last Post: 03-05-2011, 04:52 PM
  5. Lots of problems with Hold'em Manager
    By LuckyMatt77 in forum Manager General
    Replies: 4
    Last Post: 08-23-2009, 06:16 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •