Reports not showing
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  1. #1
    Junior Member
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    Jan 2012
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    Default Reports not showing

    I upgraded Holdemmanager to the latest betaversion, but decided to downgrade it (to .6556) because of the vs Hero stats not showing and the reports tab remaining empty no matter what reports I select. The vs Hero stats was fixed by the downgrade but the reports are still missing. I can select all the reports I like but they wont show. I only see the standard grey background of HM. Sometimes when I unselect all reports Holdemmanager crashes (an automated bug report was submitted). Is there a fix to this?

  2. #2
    Former HM Support DogNamedBluff's Avatar
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    May 2011
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    5,598

    Default

    Please close HM2 and delete the REPORTS folder in:

    7: C:\Users\username\AppData\Roaming\HoldemManager\
    You must show both hidden files and check unhide system files. See this: How to show hidden files in Windows 7

    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
    For showing hidden files and unhide system files, see this: Microsoft Corporation

    Then restart HM2

  3. #3
    Junior Member
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    Jan 2012
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    Default

    Deleted the folder and restarted HM. It didn't help. What else can I do?

  4. #4
    HM Support Patvs's Avatar
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    Feb 2009
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    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Senior Member
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    Aug 2008
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    Default

    doenst work. i lost the ability to export data into .xls file since i started w the fixes suggested.

  6. #6
    Former HM Support DogNamedBluff's Avatar
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    Default

    Please delete everything EXCEPT FOR the Database, Notecaddydefinitions, Backups and Config folders in:

    7: C:\Users\username\AppData\Roaming\HoldemManager\
    You must show both hidden files and check unhide system files. See this: How to show hidden files in Windows 7

    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
    For showing hidden files and unhide system files, see this: Microsoft Corporation

    Uninstall and reinstall this version of HM2: http://www.holdemmanager.com/Downloads/6708HM2Setup.exe

    Please add holdemmanager.exe, hudfuncapps.exe, postgres.exe, pg_ctl.exe and hmupdate.exe (available only during an update) to the list of exceptions in your firewall and antivirus.

    Please make sure that you are running as an administrator.

    You may need to uninstall your AV, install HM2, and reinstall your AV.

  7. #7
    Junior Member
    Join Date
    Jan 2012
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    Default

    This worked. Although I had to go back to 6556 since in 6708 the vs Hero stats are not showing.

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